Note: The job is a remote job and is open to candidates in USA. Smart Circle International provides outsourced sales and customer acquisition services through in-person marketing and sales campaigns. The Account/Campaign Coordinator supports Home Services campaign execution by managing client relationships, coordinating operations, resolving escalations, maintaining account documentation, and collaborating with internal teams and external partners.
Responsibilities
- Serve as additional point of contact for assigned clients managing communications and campaign related issues ensuring the client’s needs are met while aligning with company objectives
- Daily account support such as office and sales rep onboarding/offboarding, asset management, leads & permits, incentive management, troubleshooting, compliance, and meeting client’s standards
- Communicate with the field’s team’s key leaders regarding program metrics/KPIs, expansion opportunities, offer and product updates, etc
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction
- Create and maintain account documents such as Standard Operation Procedures, Action Item Logs, and Program Welcome Emails in the Project Management Tool
- Follow company guidelines and best practices for responsible AI use and data security
- Additional responsibilities may be assigned as needed to support team and organizational priorities
Skills
- * **Location:** Remote / Work from Home (U.S. Only)
- * **Travel:**Up to 10%
- * **Project and Account Coordination:** 2+ years of project or campaign support experience, with strong organizational and time management skills and the ability to manage multiple priorities and deliverables
- * **Communication & Collaboration:** Strong written and verbal communication skills with the ability to build relationships and collaborate effectively with internal teams, external partners, and clients
- * **Systems & Tools:**Proficiency with Salesforce or other CRM platforms, Microsoft Excel, and case management/reporting tools
- * **Problem Solving & Initiative:** Proactive, solutions-oriented approach with strong attention to detail and a focus on resolving issues, improving processes, and driving efficiency
- * **AI & Tech Fluency:** Comfortable using AI-assisted tools (e.g., reconciliation support, reporting, data analysis) to boost accuracy and efficiency, while knowing when a task needs hands-on review
- Familiarity with data visualization tools such as Tableau preferred
Benefits
- Full-time positions qualify for vacation
- Full-time positions qualify for sick leave
- Full-time positions qualify for paid holidays
- Full-time positions qualify for medical (with an HSA plan option)
- Full-time positions qualify for dental
- Full-time positions qualify for vision
- Full-time positions qualify for company paid Basic Life insurance
- Full-time positions qualify for the opportunity to enroll in Voluntary Life plans
- Full-time positions qualify for an Employee Assistance Program
- Full-time positions qualify for a 401K with employer match
- Full-time positions qualify for an employee referral program
- Full-time positions qualify for a home office stipend
- Full-time positions qualify for opportunities for team building, growth, and development
- Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.
Company Overview