Note: The job is a remote job and is open to candidates in USA. NTT Global Data Centers operates data centers worldwide and provides infrastructure supporting digital businesses. The Supervisor, Critical Facilities Operations role oversees data center and facilities technicians, ensuring reliable, efficient, safe, and compliant operation of critical electrical and cooling systems. The role also manages maintenance scheduling, training, customer installations, staffing, procedures, and operational performance.
Responsibilities
- Supervises the Data Centre Technicians and the Facilities Technicians
- Operates and maintains data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s)
- Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety
- Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance
- Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc
- Analyzes data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability
- Conducts in-depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes
- Manages and maintains all training documentation; provides documentation to HR
- Ensures data centre operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations
- Works with customers to provide successful installs that exceed expectations – delight the customer
- Supervises the safety and well-being of all CFOps team
- Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians
- Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input
- Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion
- Performs other duties as assigned
Skills
- Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
- Expert knowledge of low voltage systems, including fire, security and PLCs
- Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
- Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
- Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
- Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
- Strong supervisor skills
- Excellent communication skills, both written and oral
- Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
- 12kV switchgear
- 480/277 and 208/120 volt electrical generation and distribution systems
- Diesel powered AC generator plants up to 2MW
- Static UPS systems
- Multi-string flooded cell batteries and monitoring systems
- Static switches
- PLC and relay logic controls
- Power monitoring systems
- Data centre power distribution and management systems
- VFD Drives
- Large Centrifugal Chillers
- Cooling Towers
- Water Treatment Systems
- HVAC equipment
- Computer Room AC Units (CRACs)
- Kyoto Cooling Units (where applicable)
- Operating Building Management and Industrial PLC Control Systems
- Emergency Standby Diesel Generator Systems
- Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks
- Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable
- Chilled/Condenser Water Pumps
- Well/Vault or Sump Pumps
- Domestic Water systems, including BackFlow Prevention devices
- Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
- Ability to train the electrical and mechanical teams on the systems and the procedures
- Ability to conduct power & fire system capacity, safety and code compliance assessments
- Ability to operate in and promote a rigorous process-driven, team environment
- Ability to logically analyze and solve problems
- Ability to multi-task multiple projects
- Detailed oriented
- Bachelor's degree or equivalent in Engineering or similar field required
- Solid experience in data centre and/or critical facilities
- Developing experience managing and motivating critical facilities operations and maintenance teams
Benefits
- A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
- All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
- Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
- This is a remote position that requires reliable internet connection and electricity.
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