[Remote] 2nd Shift Help Desk Support

Note: The job is a remote job and is open to candidates in USA. Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. The role troubleshoots end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service in a fast-paced Managed Services environment. Responsibilities • This role is responsible for troubleshooting end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service • Provide remote technical support and issue resolution for a diverse client base Skills • 1-3+ years of Help Desk, Service Desk, or Technical Support experience, preferably within an MSP environment • Strong troubleshooting experience supporting Windows 10/11, Active Directory, Entra ID (Azure AD), DNS, and DHCP • Hands-on experience supporting macOS (iMacs and MacBooks), Apple iOS, and Android devices • Experience with Mobile Device Management (MDM), Multi-Factor Authentication (MFA), and endpoint deployment technologies including Intune, Autopilot, and SCCM • Knowledge of workstation and server patch management, endpoint security, and remote support best practices • Experience using ITSM and remote support tools such as ServiceNow, Kaseya, JAMF, Microsoft Teams, Webex, or similar platforms • Strong written and verbal communication skills with exceptional attention to detail and documentation accuracy • Ability to manage multiple priorities, work independently, and provide excellent customer service in a fast-paced environment • Demonstrated ability to learn new technologies quickly, adapt to changing client environments, and effectively collaborate across teams • Legally authorized to work in the United States without sponsorship • Must demnstrate a “can-do” attitude • Microsoft, Azure, or CompTIA certifications (A+, Network+, Security+, AZ-900, AZ-104, MD-102, MS-102, etc.) • Bilingual Spanish skills Benefits • Medical insurance • Dental insurance • Vision insurance • 401K • 529 • Life Insurance • Income Protection Short and Long-Term Disability • Medical and Child/Elder Care • Flexible Spending Account Plans • Family Planning Benefits • Financial Education • Identity Theft Protection and Assistance • Legal Services • Employee Assistance Program • Two weeks’ vacation • Additional paid time-off for Personal and Sick • Certification and hands-on training • Employee discount for product services and entertainment • Telecommute Company Overview • Sentinel Technologies is based in Santa Rosa, California. It was founded in 1982, and is headquartered in Downers Grove, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://sentinel.com.