Our process includes a HireVue assessment for all applicants for this
requisition. Our recruiting team reviews each submission, and selected
candidates will have the chance to meet with a member of the team.
Relocation Specialist, focusing on CB Realty Web Lead operations, is responsible
for the end-to-end management of web-generated real estate leads and referral
opportunities, ensuring timely assignment, data accuracy, operational
efficiency, and exceptional service for agents, customers, and business
partners. This is critical in the success of business outcomes through lead
conversion.
Key Responsibilities include, but are not limited to:
Referral Management: Manage the full lifecycle of web leads and referrals
from intake through resolution, ensuring systematic lead flow and database
accuracy. Qualify/assign referrals outside of brokerage footprint to
appropriate parties.
Agent Assignment: Review, prioritize, route, and assign leads based on
customer needs, coverage requirements, and business guidelines. Monitor lead
activity and resolve stalled, misrouted, or unassigned opportunities. Route
referrals to the most qualified agent to assist customers in successfully
completing their real estate transactions. Reassign halted referrals as
appropriate.
Data Entry: Complete any necessary entry related to the referral. Identify
and implement process improvements, leveraging technology and AI tools to
increase efficiency
Transaction management:
Communication: Maintain regular communication with Web Lead Directors for
transaction/agent needs. Support agents, customers, and internal
stakeholders through timely communication and issue resolution.
Monitoring/Follow up: Monitor all communications from agents and clients,
manage information accordingly, and follow up on open or overdue items.
Manage lead generation communications, follow-ups, and operational workflow
tracking. Maintain accurate lead, referral, and transaction data across
multiple systems.
Issue Resolution: Address any signs of concern by reaching out to resolve
issues or take corrective action.
Contract Management: Ensure system accuracy with critical milestone data
and generate appropriate documentation for pending/sale data.
Closing Coordination: Ensure all closing-related information is shared with
all parties.
Data Integrity: Maintain and validate data integrity in all systems. Conduct
audits and resolve reporting discrepancies.
Reporting: Generate and analyze reports to monitor lead activity,
responsiveness, and performance.
Requirements:
High School Diploma or equivalent.
Two or more years of experience in a customer-centric business environment
with administrative responsibilities.
One or more years of experience in the relocation or real estate industry
(preferred but not required).
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent data entry skills with strong attention to detail.
Ability to work well under pressure with excellent organizational skills.
Strong interpersonal skills to interact successfully with internal and
external customers at all levels.
Flexibility to work shifts accommodating clients in various time zones and
weekends as required.
Professional verbal and written communication skills.
Creative problem-solving abilities.
Coldwell Banker® [https://www.coldwellbanker.com/] is one of the world’s leading
brands for the sale of million-dollar-plus homes and one of the largest
residential real estate brokerage franchisors, with approximately 2,800
franchise and company owned offices and over 99,000 independent sales associates
in the United States, Canada and 40 other countries. Coldwell Banker is a
subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real
estate to what's next. Home to some of the most recognized brands in real
estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century
21® [https://www.century21.com/], Coldwell Banker®
[https://www.coldwellbanker.com/], Coldwell Banker Commercial®
[https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA®
[https://www.era.com/], and Sotheby's International Realty®
[https://www.sothebysrealty.com/eng], we fulfill our purpose to
empower everyone's next move through our leading integrated services, which
include franchise, brokerage, relocation, and title and settlement businesses,
as well as mortgage and title insurance underwriter minority owned joint
ventures. Anywhere supports nearly 1 million home sale transactions annually
and our portfolio of industry-leading brands turns houses into homes in more
than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What
differentiates us is our scale, expertise, network, and unique business model
that positions us as a trusted advisor throughout every stage of the real estate
transaction. We pursue talent – strategic thinkers who are eager to always find
a better way, relentlessly focus on talent, obsess about growth, and achieve
exceptional results. We value our people-first culture, which thrives on
empowerment, innovation, and cross-company collaboration as we keep moving the
world forward, together. Read more about our company culture and values in our
annual Impact Report
[https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf].
We are proud of our award-winning culture and are consistently recognized as an
employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies