Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.
Job Overview
The Manager, Regional Asset Protection Technology supports stores, field teams,
and Asset Protection leaders within an assigned region by managing, maintaining,
and improving Asset Protection technology solutions and operational processes.
Guided by service and anticipation, this role serves as the primary regional
liaison for AP technology initiatives, supporting the deployment,
troubleshooting, maintenance, and optimization of technology solutions that
strengthen Asset Protection effectiveness and operational performance.
The Manager, Regional AP Technology partners closely with the Senior Manager, AP
Technology, Division Asset Protection Directors, store leadership, Macy's
Technology, vendors, and cross-functional business partners to ensure AP
technology solutions remain reliable, effective, and aligned with operational
needs. This role coordinates work orders, technology repairs, maintenance
activities, local project execution, budgeting support, and vendor engagement
across the region. Success requires strong relationship-building, project
coordination, operational problem-solving, and technology support capabilities.
What You Will Do
Serve as the primary regional contact for Asset Protection technology
solutions supporting stores and field teams within an assigned territory.
Support the implementation, adoption, and ongoing operation of Asset
Protection technologies, including video management systems, RFID solutions,
investigative technologies, exception reporting tools, and related platforms.
Manage and monitor technology-related work orders, service requests, and
repair activities to ensure timely resolution and minimal operational
disruption.
Coordinate technology maintenance and repair activities with vendors, Macy's
Technology teams, store leadership, and Asset Protection partners.
Troubleshoot technology issues and partner with Technology teams and vendors
to identify root causes and implement effective solutions.
Conduct store visits and field assessments to evaluate technology
performance, identify opportunities for improvement, and ensure operational
standards are maintained.
Partner with Division Asset Protection Directors and field leaders to
prioritize technology needs and support regional operational objectives.
Support regional technology budgeting processes by tracking expenses,
monitoring project costs, and assisting with budget planning activities.
Coordinate local technology projects, installations, upgrades, pilot
programs, and equipment replacement initiatives across the region.
Assist with proof-of-concept testing and pilot evaluations by gathering
feedback, documenting results, and supporting implementation planning.
Monitor technology performance and operational issues to identify recurring
trends, risks, and enhancement opportunities.
Provide guidance and support to store and field teams regarding technology
functionality, troubleshooting, and operational best practices.
Partner with vendors to coordinate service delivery, installations, repairs,
inspections, and ongoing maintenance activities.
Support technology-related training efforts and reinforce adoption of new
tools, processes, and capabilities.
Maintain accurate records related to technology assets, work orders, repairs,
project status, and budget expenditures.
Support risk assessments, operational reviews, and compliance initiatives
associated with AP technology solutions.
Communicate project updates, repair status, operational challenges, and
technology recommendations to regional and corporate leadership.
Foster an environment of acceptance and respect that strengthens
relationships and ensures authentic connections with colleagues, customers,
and communities.
In addition to the essential duties mentioned above, other duties may be
assigned.
Skills You Will Need
Asset Protection Technology: Knowledge of Asset Protection technologies,
including video management systems, RFID solutions, investigative platforms,
exception reporting tools, and related operational technologies.
Technology Troubleshooting: Ability to diagnose operational and technology
issues, identify root causes, and coordinate effective resolutions with
technical teams and vendors.
Vendor Management: Experience working with external vendors, service providers,
installers, and maintenance partners to ensure quality service and
accountability.
Project Coordination: Ability to manage multiple initiatives simultaneously
while coordinating resources, timelines, stakeholders, and project deliverables.
Operational Support: Strong understanding of store operations and Asset
Protection processes with the ability to align technology solutions to business
needs.
Budget Administration: Ability to monitor spending, track expenses, support
forecasting activities, and assist with regional budget management.
Relationship Building: Ability to develop productive partnerships with store
leaders, field teams, vendors, Technology partners, and Asset Protection
leadership.
Communication: Strong written and verbal communication skills with the ability
to communicate effectively across multiple organizational levels.
Organization and Prioritization: Ability to manage competing priorities, track
multiple work streams, and maintain strong attention to detail.
Change Management: Ability to support implementation efforts, user adoption,
training initiatives, and operational transitions.
Problem-Solving: Demonstrated ability to assess situations, develop practical
solutions, and drive successful outcomes.
Adaptability and Initiative: Self-starter who thrives in a fast-paced
environment and effectively responds to changing priorities and business needs.
Integrity and Professionalism: Commitment to exemplifying the highest standards
of ethics, confidentiality, and professional conduct.
Who You Are
Bachelor's degree in Business Administration, Criminal Justice, Asset
Protection, Information Systems, Technology Management, Operations, or a
related field preferred; equivalent work experience will also be considered.
3+ years of experience in Asset Protection, retail operations, technology
support, systems administration, project coordination, or a related
discipline.
Experience supporting technology deployments, operational projects,
maintenance programs, or field support activities preferred.
Knowledge of retail technology, video systems, RFID technology, security
systems, investigative technologies, or related operational platforms
preferred.
Experience managing vendors, service providers, maintenance requests, or
operational support functions.
Strong troubleshooting, analytical, and problem-solving abilities.
Ability to manage multiple priorities while supporting stores and field
organizations across a large geographic region.
Strong interpersonal skills with the ability to influence and collaborate
across multiple levels of the organization.
Proficiency with Microsoft Office applications, including Excel, PowerPoint,
Outlook, and Teams.
Regularly required to sit, talk, hear, and use hands/fingers to operate
computer systems and technology. Frequently required to travel, move about
store and operational environments, and inspect technology installations.
Requires close vision.
Able to work a flexible schedule based on department and company needs,
including overnight travel and occasional weekend support as required.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial
advice
Tuition reimbursement
Access the full menu of benefits offerings here
[https://hr.macys.net/csw/u/pub/pdfs/14976.pdf].
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to
amend this job description at any time. Macy's, Inc. is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
STORES00