Duties & Responsibilities:
Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
Ensure complete and accurate registration, including patient demographics and current insurance information
Must enter and update referral data in electronic system as appropriate
Assemble information concerning patient's clinical background and referral needs
Contact review organizations and insurance companies to ensure prior approval requirements are met
Present necessary medical information such as history, diagnosis and prognosis
Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
Review details and expectations about the referral with patients
Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers
Ensure that referrals are addressed in a timely manner
Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.'
Required Skills/Abilities:
Excellent verbal and written communication skills
Excellent customer service skills
Excellent organizational skills and attention to detail
Proficient with Microsoft Office Suite or related software
Bilingual (English/Spanish)
Education and Experience:
High school diploma or equivalent required. Minimum requirement of one year work experience with referrals, or related medical office experience
Experience with EMR systems is preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.
Work Remotely: No
Job Type: Full-time
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Education:
High school or equivalent (Required)
Experience:
Referrals: 1 year (Required)
Health Insurance Verification: 1 year (Required)
Work Location: In person
Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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