About the Role
We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do
- Manage a portfolio of delinquent/overdue accounts
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
- Several years of hands-on collections experience in a dedicated Collections role (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
- Experience handling US customers/accounts is strongly preferred.
- Strong spoken and written English.
- Comfortable with high-volume outbound calls.
- Clear, direct, and concise communicator.
- Firm, persistent, and professional.
- Strong follow-through and accountability.
- Comfortable working with targets and performance metrics.
This Role Is Not a Fit If:
- Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title
- Your "Collections" title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments
Benefits
We offer:
- ₱55,000–₱65,000/month, depending on relevant experience and demonstrated collections expertise.
- Philippines-based candidates only.
- Fully remote
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