Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road
Your Opportunity, Your Team
The QA Performance Claims Specialist supports QVC and HSN and evaluate and determine approval or rejection of product performance claims with technical expertise, while supporting stakeholder training to improve substantiation quality and accelerate review and approval.
Where You'll Work
This role is remote and job seekers must reside in one of the following states PA, NJ, DE, FL, NC, TN or VA to be considered. Relocation assistance not available for this role.
What You'll Do
Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner.
Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports.
Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided.
Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience.
Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge.
Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market.
What You'll Bring
Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets to assess product performance claims, with a strong beauty background preferred.
Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65.
Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience.
Technical certification or relevant degree preferred, ideally in the physical or natural sciences
#LI-SH1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
5+ years experience applying quality standards; strong technical document analysis; knowledge of FTC, FDA, CPSC, Prop 65; technical certification or relevant degree preferred; must reside in PA, NJ, DE, FL, NC, TN, or VA.
Key Responsibilities
- reviewing product claims
- validating technical substantiation
- training stakeholders
Job Details
- Category: Quality Assurance
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Pennsylvania or New Jersey or Delaware or Florida or North Carolina or Tennessee or Virginia
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About QVC Group, Inc.
A Fortune 500 live social shopping company with six leading retail brands, redefining the shopping experience through video-driven commerce. — Industry: Retail and Wholesale