About the Role
We are seeking an experienced QA Analyst to join our Quality Assurance team. This is a
strategic, client-facing role focused on identifying systemic issues before they impact our
customers. You will conduct hypothesis-driven target audits, partner with account management
teams, and drive root cause analysis that protects our commercial relationships and drives
meaningful operational improvements.
This role is perfect for someone who loves investigative work, has deep claims expertise, and
wants to make a tangible impact on business outcomes.
What You'll Do
Proactive Issue Identification: Find problems before clients do by conducting strategic target audits across accounts, lines of business, and exposures
Hypothesis-Driven Investigations: Develop and test hypotheses about potential quality issues, then execute detailed audits to validate findings
Strategic Analysis: Conduct deep-dive, exposure-specific, LOB-specific, and client-specific reviews that require seasoned claims judgment
Account Partnership: Participate in account management calls, discuss client expectations, and serve as a trusted quality advisor
Root Cause Analysis: Lead root cause investigations with leadership teams, present findings with clear recommendations and action plans
Accountability & Escalation: Follow through to ensure action plans are executed; escalate when teams don't follow through on required actions
Collaboration: Work closely with the QA team on escalated issues and with leadership to drive systemic improvements
What Makes This Role Unique
Unlike traditional QA roles focused on individual file audits, this is focused on strategic and
investigative claims handling. You'll have the autonomy to identify what to investigate, design
your approach, and drive change at the account and organizational level. Your work directly
protects revenue and strengthens client relationships.
Required Qualifications
Claims Experience: 3-5+ years of claims adjusting experience across multiple lines of business
Technical Expertise: Strong understanding of exposures, coverage, and regulatory requirements
QA/Audit Background: Previous quality assurance, audit, or quality review experience
Analytical Skills: Demonstrated ability to identify patterns, trends, and root causes in complex data
Communication: Excellent written and verbal communication skills, comfortable presenting findings to leadership
Strategic Thinking: Ability to see both details and big picture; hypothesis development and problem-solving skills
Preferred Qualifications
Experience working across multiple client accounts or business units
Track record of identifying and resolving systemic operational issues
Client-facing or account management experience
Experience with data analysis tools and dashboards
Familiarity with AI/LLM tools in claims or quality processes
Key Competencies
Investigative Mindset: Natural curiosity about why issues occur, not just what occurred
Strategic Thinking: Ability to develop hypotheses and design audits to test them
Independence: Self-directed and comfortable working with ambiguity
Influence: Can challenge leaders constructively with data-backed recommendations
Detail-Oriented: Thorough in analysis while maintaining big-picture perspective
Relationship Management: Builds trust with stakeholders at all levels
Proactive: Takes initiative to surface issues before they escalate
Why Join Our Team
Build Something New: Be part of building our Quality Assurance platform from the ground up
Strategic Impact: Your work directly influences business outcomes and client satisfaction
Growth Opportunity: Join a rapidly expanding team supporting ambitious revenue growth goals
Innovation: Work with cutting-edge AI/LLM tools transforming quality assurance
Autonomy: Design your investigations, develop your hypotheses, drive your impact
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!