What are important things that YOU need to know about this role?
• Bring your writing talent to develop and deliver communications for
healthcare professionals.
• Develop programs and materials that reinforce SKYGEN’s commitment to
recognizing providers as our valued partners.
• This is a remote role within the United States.
• Show us your work! Candidates selected to interview will be asked to share
a portfolio or writing samples demonstrating their ability to turn complex
information into clear, engaging content.
• Start date: January 4, 2027 or after.
What will YOU be doing for us? Work collaboratively with both Marketing and
Provider Experience teams to deliver a variety of high-quality outreach
materials and communications for healthcare providers that enhance provider
education and satisfaction while supporting the company’s brand and mission.
Work with cross-functional teams, led by Provider Experience, to develop
provider-facing messages that clearly explain and successfully resolve issues or
incidents, position the company as proactive and open to feedback, and
measurably strengthen positive relationships with providers. Help create a
highly engaged, satisfied provider community.
What will YOU be working on?
• Collaborate with cross-department subject matter experts to write, edit,
and proofread content for delivery to healthcare providers in a variety of
publication formats including:
o Provider Manuals/Office Reference Guides
o Web Portal user guides, video library, and training materials
o Web Portal content and messages
o Network Development promotional materials, including recruitment letters,
flyers, brochures, postcards, web portal content
o New provider onboarding materials, including welcome letters, invitations
to training events, orientation presentations, webinars, and web portal
promotional materials
o Provider Audits, including addressing requests for information and
providing summary of results
o General provider communications, including benefit program updates, web
portal enhancements, meeting invitations, compliance requirements, and issue
resolution communications
o Talking points, FAQs, training materials, and presentations for Field
Provider Relations Representatives
o Provider Advisory Board presentations, minutes, and follow-up
communications
o Provider outreach and education materials, including newsletters,
conferences and onsite presentations, video scripts and storyboards, webinars,
call center scripts
• Assist with developing format and content for Provider Experience
Dashboards, including metrics for Network Development, Provider Relations, Field
Provider Relations , and Electronic Adoption.
• Assist with developing, distributing, and assessing provider satisfaction
surveys.
• Assist with planning, developing, implementing, and evaluating provider
recognition programs.
• Convert new and existing content into various formats for reuse and
web-based delivery.
• Assist with member outreach materials and translations, as assigned.
• Manage multiple projects simultaneously while meeting all deadlines.
• Participate in peer reviews; proofread copy for accurate grammar and
spelling; edit copy to ensure compliance with information models, legal and
intellectual property guidelines, style guidelines, and brand standards.
What qualifications do YOU need to have to be GOOD candidate?
• Bachelor’s Degree in English, Communications, Marketing, or field of study
that demonstrates an aptitude for critical thought and written communication
skills, or equivalent work experience.
• 1 - 5 years of business, marketing, or technical writing experience, or
college graduate with internship experience.
• Superior writing and editing skills.
• Ability to demonstrate critical thought.
• Proficient with Microsoft Office software, including Word, PowerPoint,
Excel, Visio, and Outlook and ability to learn new software tools quickly.
• Ability to produce highly accurate and detailed work within due dates.
• Ability to communicate effectively in a collaborative environment.
• Ability to work in a matrixed environment with multiple priorities and
deadlines.
• Proven ability to think logically, write clearly, and edit accurately.
What qualifications do YOU need to have to be GREAT candidate?
• At least two years of business writing or technical writing experience.
• At least one year of experience working with healthcare providers.
• Prior experience writing and editing for a healthcare audience.
• Prior experience in the healthcare or managed care industry.
• Familiar with Medicaid, Medicare, and government-funded healthcare
programs.
• Experience with screencast video software, such as TechSmith Camtasia.
• Experience with content management systems and single-sourcing content in
multiple formats.
The salary range is listed below for your reference. Please keep in mind that
your education and experience along with your knowledge, skills and abilities
are taken into consideration when determining placement within the range.
SKYGEN is the trusted partner for specialty benefits payers and government
agencies responsible for the delivery and administration of dental and vision
benefits. Through cutting-edge technology and service solutions, SKYGEN empowers
clients to become the most efficient, effective healthcare organizations in the
country.
Equal Opportunity Employer, including Protected Veterans and Individuals with
Disabilities.