Envolve Client Services Group owns and professionally manages apartment
communities located throughout the southeastern United States. We are a company
whose success is measured by our residents' satisfaction in making their
apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment
management, leasing, maintenance and more. We, the Envolve team are recruiting
friendly self-motivated individuals with positive attitudes and a drive to
succeed, to join our growing company. We are currently searching for a Property
Operations Trainer. This may be a remote position or work out of one of our
regional offices.
General Purpose of the Position: The primary purpose of this position is to
provide training on Envolve policies and procedures to operations colleagues.
The Property Operations Trainer will be responsible for developing and
implementing training procedures including Yardi processes and functions,
on-site responsibilities, compliance processes, and accounting functions among
other topics.
Essential Duties and Responsibilities:
Designs and develops Community Manager, Regional Manager, and Maintenance
Team training materials for Yardi Processes and Procedures (Move-In /
Move-Out, Deposit Accounting, Ledger Review and Related Processes, PO to
Payment Cycle, Financial Review, Key Metric Monitoring, etc.)
Participates and project manages property integration process and Yardi
property setup procedures.
Monitor Yardi reports and communicate with Regional Managers to identify
where refresher trainings may be needed.
Aids in the successful onboarding of newly hired Community Managers by
providing training which includes a comprehensive review of Envolve’s
employee handbook and operations manual and other training materials.
Provides Community Managers with instructions/training on required reporting,
Envolve U, quarterly inspections, various forms and other expectations, bonus
procedures, marketing, maintenance procedures, time clock functions, Fair
Housing requirements.
Oversees online training program, Aspire by Yardi including, continued review
of class materials, learning plans, training records, testing scores,
creation of new classes, mentor program in addition to future release
software features.
Works with vendor partners on successfully implementing and training new
technology products and ensures a continued training process.
Performs audits and special projects on properties, as requested.
Works with the compliance team to train on Tax Credit and HUD requirements.
Works with the accounting department to provide training in accounting
policies and procedures such as rent collections, banking procedures, EIV
access and handling.
Provides instruction on financial statements and budgeting requirements.
Assists with follow-up and continued training assignments via web and
in-person settings
Ensure that Envolve policies and procedures are followed.
Collaborate on new initiatives in cooperation with Operations and Marketing.
Continuously improve compliance training programs. Constantly evaluate the
training programs to ensure team members have a thorough knowledge of the
procedures, programs, policies, as well as a complete understanding of their
job responsibilities.
Assist with Marketing projects as assigned.
Assist with Education Conference and other events planning
Assume other responsibilities as assigned.
Education and Work Experience Requirements
Three to Five years property management experience.
Minimum of 3 years as a Community Manager or other relevant experience
required.
HCCP or comparable tax credit housing certification preferred
Tax Credit and HUD experience is a must. COS certification is preferred.
Bachelor’s Degree or comparable industry experience preferred
Experience in general and digital marketing preferred
Experience with Yardi property management software required
Specific Job Knowledge, Skill and Ability:
Must have strong financial management skills and be well versed in budgeting,
forecasting and cost control.
Ability to work effectively and lead the community staff in a fast paced,
ever changing environment.
Solid multi-tasking skills along with the ability to meet deadlines.
Ability to communicate professionally and effectively with co-workers,
residents, vendors and corporate staff.
Must be proficient with Microsoft Office (Excel, Word, and Outlook)
Willingness and ability to work weekends and holidays when the business
requires.
Flexibility for travel, including overnight travel, up to 30%
Rate: 85K - 95K
Benefits:
Competitive salaries and bonuses
Medical
Dental
Vision
401(k) plan with employer match
Short term disability
Long term disability
Life/AD&D
Paid Time Off
11 paid holidays
Employee Assistance Program
Career advancement opportunities
Training and Development
Background Screening and Drug Testing Required
EOE: Minorities/Females/Disabled/Veterans