This is a Fully Remote Job
About Our Client:
The organization operates within the restoration and cleanup industry, addressing customer needs related to property damage and recovery. It coordinates specialized teams to provide timely assessments and restoration services, aiming to support clients effectively during challenging situations. The company maintains a regional presence and focuses on delivering responsive service through coordinated team efforts.
About the Opportunity:
The DISPATCH COORDINATOR is responsible for organizing and scheduling restoration teams to respond to incoming service requests. This role ensures that the right teams are assigned efficiently to customer locations, facilitating accurate work assessments and timely project initiation. The position plays a crucial part in maintaining smooth communication between customers, field teams, and management, directly impacting service quality and operational effectiveness.
Responsibilities:
Dispatch and schedule restoration teams to incoming leads and projects in coordination with management
Review and maintain scheduling software to route teams appropriately
Perform detailed and accurate data entry
Handle incoming calls regarding past services, project follow-ups, general business inquiries, and routine communications
Collaborate with other departments as needed
Requirements:
Minimum 2 years of customer service and/or office-related experience
Prior dispatch experience preferred
Ability to multitask and maintain attention to detail
Knowledge of the local geographical area preferred
Proficiency in relevant computer applications
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
401(k) matching
Training and development opportunities
Company car
Flexible work-from-home options
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.