PUT YOUR PROPERTY CLAIMS EXPERTISE TO WORK HELPING POLICYHOLDERS WHEN THEY NEED
IT MOST.
Hastings Insurance is seeking an experienced Property Claim Representative to
join our Claims team, supporting policyholders throughout Southern and Eastern
Wisconsin. In this role, you'll investigate, evaluate, negotiate, and resolve
property claims while delivering responsive, professional service to our
policyholders and agency partners.
We're looking for someone who combines strong property claims knowledge with
sound judgment, effective communication, and a commitment to achieving fair and
timely claim resolutions.
WHAT YOU'LL DO:
Manage an assigned caseload of property claims from initial investigation
through resolution, ensuring timely, accurate, and equitable outcomes.
Investigate and evaluate property losses, determine applicable coverage,
assess damages, and negotiate appropriate claim settlements in accordance
with policy provisions and established guidelines.
Communicate regularly with policyholders, claimants, agents, and other
involved parties to provide updates, explain the claim process, and
facilitate timely resolutions.
Establish and maintain accurate claim reserves, thoroughly document claim
activities, and ensure claim files reflect appropriate investigation and
settlement decisions.
Identify and pursue salvage, subrogation, and other opportunities to minimize
claim costs.
Coordinate with independent adjusters, contractors, and other outside experts
as needed to support claim investigations and resolutions.
Recognize potential fraudulent activity and refer appropriate matters to the
Special Investigations Unit.
Collaborate with internal teams, including Underwriting, Loss Control, and
Sales, to share relevant claim information and support effective business
operations.
Maintain compliance with applicable state and federal regulations, company
policies, and established claim handling procedures.
WHAT YOU'LL BRING:
A minimum of two years of property claims handling experience is preferred,
including experience investigating, evaluating, and resolving property
losses.
A bachelor's degree is preferred; an equivalent combination of education,
training, and relevant work experience will also be considered.
Strong understanding of property insurance coverage, claim investigation
practices, damage assessment, and settlement procedures.
Excellent verbal, written, and interpersonal communication skills, with a
demonstrated commitment to customer service.
Sound critical thinking, problem-solving, and decision-making abilities.
Effective negotiation and conflict resolution skills, with the ability to
navigate challenging situations while maintaining positive professional
relationships.
Strong organizational and time management skills, with the ability to
independently manage competing priorities and an active claim caseload.
Proficiency with Microsoft Office applications and the ability to effectively
utilize claim management systems.
Ability to work independently while collaborating effectively with colleagues
and external partners.
Ability to obtain and maintain applicable state adjuster licenses and
continuing education requirements.
LOCATION & SCHEDULE:
This is a full-time, salaried position working Monday through Friday, 8:00 a.m.
to 4:30 p.m. This is a remote, field-based position supporting an assigned
territory within Southern and Eastern Wisconsin. Preference will be given to
individuals residing within the geographic area extending from the Illinois
state line north to Green Bay, and from the Lake Michigan shoreline west to
Madison.
Regular daily travel throughout the assigned territory is expected to conduct
onsite property inspections, assess damages, and support claim investigations
and resolutions. Occasional overnight travel may be required. A company vehicle
is provided.
ABOUT HASTINGS INSURANCE:
For more than 135 years, Hastings Insurance has helped individuals, families,
and businesses protect what matters most. As a trusted partner to independent
agents and policyholders, we've earned a reputation for financial strength,
exceptional service, and long-term stability, including an A (Excellent)
financial strength rating from A.M. Best.
While we're proud of our history, we're equally focused on the future. We're
investing in technology, strengthening partnerships with independent agents, and
continuously evolving our products and services to meet the changing needs of
our customers.
Just as importantly, we're investing in our people. Employees enjoy a
collaborative, down-to-earth culture where initiative is valued, growth is
encouraged, and good work is recognized. We offer competitive pay and benefits,
including a 401(k) with company matching contributions, generous paid time off,
tuition and professional development assistance, and company performance-based
incentive compensation opportunities.
OUR ORGANIZATIONAL COMMITMENT:
At Hastings Insurance, we believe our people are our greatest strength. We
foster a workplace where employees are treated with respect, supported in their
growth, and empowered to contribute. We know that diverse perspectives lead to
stronger collaboration, better decisions, and better outcomes for our customers
and communities.
We are proud to be an equal opportunity employer. Employment decisions are based
on business needs, job requirements, and individual qualifications, without
regard to any legally protected characteristic.
If you require a reasonable accommodation during the application or interview
process, please contact our Talent Acquisition team at 800-442-8277.