EOS Hospitality is seeking a remote Central Reservations Agent to join our team
of dedicated hospitality professionals!
The Central Reservations Agent is responsible for managing all aspects of guest
reservations across EOS Hospitality properties while delivering exceptional
service and creating memorable guest experiences. This role plays a key part in
maximizing room revenue through thoughtful recommendations, accurate reservation
management, and outstanding guest communication.
Responsibilities:
Excellent customer service, sales, and communication skills
Excellent verbal and written English Skills
Prior Front Desk or Hotel Reservations experience preferred
Strong organizational and time management skills
Proficient in Microsoft Office Suite
Flexible schedule and ability to work all shifts, weekends, and holidays
Key Skills & Experience Required:
Essential Tasks:
Creates and accepts hotel and restaurant reservations for any and all EOS
properties from all channels, such as telephone, email, live webchat, PBX,
and Internet, following standards and protocol
Responds to all guest requests in a timely manner, assesses the guest’s needs
and provides helpful and accurate information about the properties,
accommodations, location, and the local area, adding personal recommendations
where appropriate to achieve maximum customer satisfaction
Resolves customer complaints, handling all guest interactions with the
highest level of hospitality and professionalism, accommodating special
requests whenever possible and alerting a manager where appropriate
Communicates with travel partners such as Online Travel Agencies, Tour
Operators, AirBnb, VRBO, etc.
Accepts and executes gift certificate orders where applicable
Complies with all reservation related safety, security and financial
procedures, hotel policies and standards of conduct
Works harmoniously and professionally with co-workers and supervisors.
Communicates with sales department and property managers regarding group
bookings, inputting rooming lists, creating billing patterns, etc
Wage Range: $18-$20, plus monthly incentives!
Physical Demands:
Most work tasks are performed indoors. Temperature is moderate and controlled
by office environmental systems.
Must be able to sit at a desk for up to 8 hours per day. Walking and standing
are occasionally required.
Must be able to exert well-paced ability to reach other departments of the
hotel on a timely basis.
Must be able to lift up to 50 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions,
listening and hearing ability and visual acuity.
Vision occurs continuously with the most common visual functions being those
of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as
computers, printers, 10-key adding machine, multi-line touch tone phone,
filing cabinets, FAX machines, photocopiers, dolly, and other office
equipment as needed.
About Kennebunkport Resort Collection: The Kennebunkport Resort Collection is a
portfolio of diverse, luxurious lodging and dining options offering stylish and
unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group
includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn &
Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages
at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel &
Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory.
KRC is proud to offer competitive wellness options and perks for both Part Time
and Full Time employees.
Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance
options
Additional Health & Wellness benefits including prescription and gym
membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate
Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance
evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night
at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and
tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health
resources
Why Join our team? Join our community of ambitious, thoughtful, and dedicated
hospitality professionals delivering exceptional guest experiences. At
Kennebunkport Resort Collection, we encourage creativity, ownership, and
problem-solving at all levels of our organization, and we are committed to
weaving diversity, equity, and inclusion into every aspect of our business.
As a Kennebunkport Resort Collection employee, we welcome you to join us in
making a community impact. Our KRC Cares team partners with community leaders
and like-minded businesses to advance our community services, such as toy
drives, beach cleanups, and other charitable causes around the community. Our
Community Impact project allows a 1% Impact Fee to be donated to hand-picked
local organizations focusing on affordable housing, protecting wildlife
habitats, and creating spaces for the youth of our community.
Kennebunkport Resort Collection offers customized learning opportunities for all
employees. We work to carve out a path for internal leaders with motivated
career goals. Annual conferences, mentorships, scholastic reimbursements,
internships, and company-funded leadership development opportunities are just
some of the ways we support our associates.
Ready to learn more? Visit us online at www.kennebunkportresortcollection.com
[http://www.kennebunkportresortcollection.com] and explore our parent company,
EOS Hospitality at www.eoshospitality.com [http://www.eoshospitality.com] for
more information about the amazing ways we’re making a difference.