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About brighthush and the Opportunity
brighthush is a global leader in customer experience solutions, empowering e‑commerce brands, retailers, and subscription services to delight their customers at every touchpoint. With a culture rooted in empathy, innovation, and data‑driven excellence, brighthush delivers world‑class support across phone, live chat, and email, ensuring that every interaction feels personal and purposeful.
We are expanding our Flower Account team and looking for dedicated, customer‑first professionals to join us on a project‑based, part‑time basis. If you thrive in a fast‑paced, seasonal environment, love helping people, and can adapt quickly to new processes, this role is designed for you.
Why Work With brighthush?
- Remote Flexibility – Work from anywhere in the Philippines with your own device.
- Dynamic Projects – Each campaign offers unique challenges, from holiday rushes to product launches.
- Growth & Learning – Access to training modules, mentorship, and career pathways within a global organization.
- Inclusive Culture – Diversity, equity, and inclusion are at the heart of everything we do.
- Competitive Compensation – Pay scales that reflect your experience and performance, plus performance bonuses.
Key Responsibilities
As a Project‑Based Customer Service Agent, you will be the frontline ambassador for our Flower Account, ensuring every customer interaction is handled with care and professionalism.
- Respond to phone, live chat, and email inquiries with speed, accuracy, and empathy.
- Assist customers with order placement, tracking, cancellations, and modifications while maintaining a positive tone.
- Provide detailed product knowledge and guide customers through bouquet selections, gift options, and delivery schedules.
- Resolve issues by applying problem‑solving techniques and escalating when necessary.
- Document every interaction in the CRM, ensuring data integrity and compliance with privacy standards.
- Meet or exceed quality, productivity, and satisfaction metrics set for each campaign.
- Adapt quickly to seasonal peaks (e.g., Valentine’s Day, Mother’s Day, Christmas) and shifting business priorities.
- Collaborate with cross‑functional teams (sales, logistics, marketing) to provide a seamless customer journey.
Essential Qualifications
- Availability to work 20–40 hours per week with a flexible schedule, including weekends and holidays.
- Full-time employment or full‑time study commitments are not allowed; you must be able to dedicate yourself to the project.
- Fluent in English (written and spoken) with excellent communication skills.
- Comfortable handling voice, chat, and email support across multiple channels.
- Quick learner who can absorb new processes and product knowledge rapidly.
- Strong empathy, active listening, and the ability to personalize interactions.
- Customer‑first mindset with a passion for delivering exceptional service.
- Strong problem‑solving skills and the ability to remain calm under pressure.
- Attention to detail and a commitment to accuracy.
- Positive attitude, reliability, and a team‑player spirit.
Preferred Experience
- Prior experience in customer service or BPO environments.
- Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
- Experience handling e‑commerce or retail support for product catalogs and order management.
- Knowledge of flower arrangements or gifting is a plus.
- Experience working in a project‑based or seasonal capacity.
Core Skills & Competencies
- Communication Excellence – Clear, concise, and friendly language across all channels.
- Technical Proficiency – Comfortable using computers, navigating multiple tabs, and troubleshooting basic tech issues.
- Time Management – Ability to juggle multiple conversations while maintaining high quality.
- Adaptability – Thrive in a changing environment and adjust to new workflows quickly.
- Customer Empathy – Understand customer emotions and respond with genuine care.
- Data Accuracy – Meticulous record‑keeping and adherence to data privacy regulations.
- Team Collaboration – Work effectively with teammates and cross‑functional partners.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent. As a Project‑Based Agent, you will gain:
- Hands‑on experience with global e‑commerce brands and their unique customer journeys.
- Access to continuous learning modules covering product knowledge, communication techniques, and industry trends.
- Mentorship from senior agents and managers who share best practices and career advice.
- Potential pathways to team lead, quality analyst, or training specialist roles.
- Opportunities to transition into full‑time positions within brighthush or partner companies.
Work Environment & Culture
Our remote team is built on trust, transparency, and mutual respect. You will:
- Collaborate with colleagues across time zones via Slack, Teams, and weekly huddles.
- Participate in virtual coffee breaks and team‑building activities.
- Receive regular feedback and performance reviews to help you grow.
- Enjoy a culture that celebrates diversity, inclusion, and innovation.
Compensation, Perks, and Benefits
While specific figures vary by project and experience, you can expect:
- Competitive hourly rates that reflect your skill level and performance.
- Performance bonuses tied to quality and customer satisfaction metrics.
- Access to health and wellness resources (e.g., mental health support, fitness reimbursements).
- Flexible scheduling that accommodates your personal commitments.
- Opportunity to work with cutting‑edge customer support tools and technologies.
How to Apply
Ready to bring your passion for customer service to a vibrant, global team? Click the link below to submit your application and join our candidate pool. We look forward to discovering how you can help us create unforgettable experiences for every flower lover.
Join brighthush Today
At brighthush, we turn everyday interactions into moments of joy. If you are a self‑motivated, empathetic communicator who thrives in a dynamic, project‑based setting, we want to hear from you. Apply now and become part of a team that values your voice, your growth, and your commitment to exceptional customer care.
Apply for this job