We are looking for a talented Project Assistant to join our team specializing in
Sales for our Distribution Business in Role is remotely (located anywhere in the
United States)
In this role, you will make an impact in the following ways:
Function as single-point-of-contact for assigned Transit customer accounts
for CSSNA on highway, managing the entire daily bids / RFQ bidding cycle to
ensure bids are located, processed, and submitted on time.
Gathers bids W/L data, analyze results, and summarize recommend actions to
leadership
Create and run bidding analytical dashboard and reports from appropriate
databases.
Manage assigned customer accounts for the entire order life cycle (from new
customer set-up, order entry/modification, escalations
Manage logistical needs to ensure orders are shipped to agreed deadline
Support leadership to create daily bids process with defined role clarity
Collaborate closely with branch operations personnel upon bids award to
ensure orders are fulfilled to meet all customer specific requirements
Escalate needs to leadership and adjacent functions
Resolve complex customer inquiries through extensive research, a detailed
understanding of Cummins processes, systems, and practices
Own and resolve complex customer inquiries through extensive research, a
detailed understanding of Cummins processes, systems, and practices
Provide timely and informative responses to meet requirements for Service
Level Agreements
Prepare and distribute standard and customized internal and customer reports
Participate in process improvement projects
Provide accurate documentation and continual communication to customers and
key stakeholders throughout the daily bids / RFQ bidding cycle process
Support Customer Order Management process and Branch Parts department goals
and initiatives to function as a more productive customer support
organization
Utilize CSSNA order entry and management systems to manage bids (BMS)
RESPONSIBILITIES
To be successful in this role you will need the following:
Knowledge of and past experience using Cummins Business Management System
(BMS) in an Operations capacity, preferably in Parts Management
Experience working with Branch Operations and a general understanding of
their roles and responsibilities
Collaborates - Building partnerships and working collaboratively with others
to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode
communications that convey a clear understanding of the unique needs of
different audiences.
Customer focus - Building strong customer relationships and delivering
customer-centric solutions.
Drives results - Consistently achieving results, even under tough
circumstances.
Self-development - Actively seeking new ways to grow and be challenged using
both formal and informal development channels.
Customer Support - Demonstrates how proactive customer support interactions
are required at each phase of the order life cycle to ensure customer
satisfaction; describes how customer support and the order life cycle are
interconnected to ensure an overall positive customer experience.
Order Life Cycle - Demonstrates the phases of the end-to-end order life
cycle, terminology and functional collaboration that enable customer orders
to be fulfilled; describes how the order life cycle and customer support are
interconnected to ensure an overall positive customer experience
Order Life Cycle Systems Knowledge - Demonstrates the steps within each
system screen to process customer orders, order modifications and respond to
customer queries to ensure accurate and timely order processing and query
resolution.
Order Processing - Demonstrates the steps necessary to manage the processing
of customer orders through order receipt, exception identification and
resolution to ensure orders are fulfilled to customer requirements
Values differences - Recognizing the value that different perspectives and
cultures bring to an organization.
Experience in creating Power BI Dashboards / Power Apps and conducting data
analysis to guage process trends and KPIs.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or
equivalent experience to the extent such experience meets applicable
regulations.
College or equivalent degree preferred.
This position may require licensing for compliance with export controls or
sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained
through training or on-the-job experience.
QUALIFICATIONS
The Daily Bids Administrator manages the end-to-end quoting and order
fulfillment process for assigned Transit customer accounts, ensuring timely and
accurate responses to daily bid requests and customer requirements. This role
coordinates closely with branch operations and internal stakeholders to convert
awarded bids into successfully fulfilled orders, resolve customer issues, and
maintain a high level of customer support. The position also supports bid
performance reporting, data analysis, and continuous process improvement to
strengthen operational efficiency and customer satisfaction. Additional
headcount is needed to support continued Daily Bids growth, maintain service
levels, and expand the team's capacity to capture incremental parts revenue.
Daily Bids Admin – On Highway Business
Cummins is an equal opportunity employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.