If you are passionate about helping people, prefer evening shifts,
are BILINGUAL and love working from home, this may be the perfect opportunity
for you!
Driven by our Passion for People, our Customer Service Reservationists are
experts at engaging customers in a proactive and professional manner. Connecting
with people in a way that is meaningful to them is our bread and butter—and our
Reservationists perform consistently at a high level through coaching, support
and training by the Best in Class Inktel Team.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence:
resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of
proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications
while speaking with customers
Prior customer service/troubleshooting experience preferred
BILINGUAL (Fully Fluent in English and Spanish or Creole )
Responsibilities:
Communicate with customers in a proactive and professional manner.
Respond to questions and provide information while exceeding customer
expectations.
De-escalating customers who are upset with their experience and ensure that
we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the
best solution.
Maintain required product knowledge to deliver best in class service.
Details:
Start Date: November 9, 2026
Training Schedule: Monday through Friday 9am-5pm EST for the first 3 weeks
Production Schedules available:
Regular Shift – 5 days a week (includes Saturday OR Sunday), 40 hrs a week
Pay: $16.19/hr Base plus the opportunity for Performance/Bonus pay at $1
extra for every hour worked
Must be Bilingual (English & Spanish or Creole)