Job Description:
• Own day-to-day delivery for the Veteran Transition Experience program at the Department of Veterans Affairs
• Serve as Scrum Master and facilitate sprint planning, stand-ups, reviews, retrospectives, backlog refinement, and other ceremonies
• Partner with Product Managers to align execution with product goals, priorities, and release plans
• Monitor scope, schedule, resources, quality, risks, dependencies, milestones, and delivery commitments
• Coordinate work across product, engineering, design, research, analytics, and other functions
• Track sprint velocity and delivery measures to improve predictability and continuous improvement
• Lead contractual reporting, including the Monthly COR report, and maintain program-health visibility
• Build relationships with VA stakeholders and communicate progress, risks, dependencies, and mitigation plans
• Support project invoice workflows with operations and finance partners
• Establish Agile, documentation, and knowledge-management practices; support onboarding
• Develop reporting on delivery progress, risks, trends, and outcomes using delivery and product metrics
• Provide leadership across an assigned IronArch portfolio, including delivery performance, staffing, and risk oversight
• Serve as an escalation point for client and contract delivery issues
• Build executive-level customer relationships and monitor staffing, delivery, financial, and portfolio health
• Participate in Delivery Operations, Business Health Reviews, and Monthly Business Reviews
• Manage, coach, and develop Program Managers, Associate Program Managers, and other delivery personnel
• Mentor delivery leaders and support strategic account planning and growth opportunities
• Partner with leadership when programs require additional technical, operational, or delivery support
Requirements:
• Bachelor's degree in a related field or equivalent relevant professional experience
• Significant experience leading delivery for complex digital product or technology programs
• Demonstrated experience serving as a Scrum Master, Delivery Lead, Agile Delivery Manager, or in a comparable hands-on delivery role
• Strong working knowledge of Scrum and Agile delivery practices, including sprint planning, backlog refinement, retrospectives, release planning, velocity, dependency management, and continuous improvement
• Experience coordinating cross-functional teams including product management, engineering, design, research, analytics, and operations
• Demonstrated ability to identify and manage delivery risks, blockers, dependencies, schedules, and competing priorities
• Experience developing program or contract reporting for customers and organizational leadership
• Experience working directly with government or enterprise customers and communicating effectively with stakeholders at multiple organizational levels
• Experience managing and developing employees, including coaching and performance feedback
• Ability to move between hands-on team delivery and broader program or portfolio-level concerns
• Strong facilitation, communication, organization, and problem-solving skills
• Ability to create structure and clarity in complex or ambiguous delivery environments
• Nice-to-have: Current authorization/onboarding to work with the Department of Veterans Affairs
• Nice-to-have: Previous experience supporting VA, VHA, or other federal civilian technology programs
• Nice-to-have: Experience supporting Veteran-facing digital products or digital health services
• Nice-to-have: Experience with Google Analytics 4 or similar analytics platforms
• Nice-to-have: Experience with GitHub, Mural, Jira, Confluence, or similar tools
• Nice-to-have: Experience with government contract reporting, invoice workflows, staffing forecasts, and contract performance monitoring
• Nice-to-have: Experience managing delivery across multiple contracts or programs
• Nice-to-have: Experience supporting account growth, capture, proposals, or business development activities
Benefits: