Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager BPCI for a contract assignment with one of our premier SaaS clients in San Jose, CA. Also open to remote.
We are scaling its Cloud Marketplace program with partners like Microsoft and AWS.
The Cloud Marketplace
Consulting team is an internal-facing function that enables marketplace transactions and supports partner-driven sales. We act as the bridge between Partner Sales Managers and back-end operations, ensuring deals are structured correctly and executed smoothly. While we don't carry a quota, our success is tied to helping sales teams close revenue through marketplace and cloud tech partnerships.
We are hiring for a Program Manager based in US timezones (Bay area preferred), primarily supporting US teams, with some time overlap for global stakeholders based in APAC and EMEA. This is a fast-paced, high-volume role requiring strong attention to detail, ownership, and precise execution.
Responsibilities:
Marketplace Deal Execution & Consulting
Act as a subject matter expert on AWS and Microsoft Marketplace programs
Partner with sales on pipeline and deal execution
Validate deals (product eligibility, structure, compliance)
Provide consultative guidance on marketplace transactions
Track submissions, approvals, and communicate decisions
Program & Team Support
Act as a primary liaison for marketplace questions and enablement
Improve marketplace processes and Salesforce workflows
Manage private offers and track contract timelines
Prepare regular updates for sales and leadership
Cross-Functional Operations
Work with Legal, Credit, Sales Ops, Finance, Order Management, and others
Align stakeholders and resolve blockers to drive deals forward
Ensure compliance with internal policies and revenue guidelines
Business Analysis & Reporting
Analyze pipeline and marketplace performance to identify trends
Build reports using Excel, Salesforce, Power BI, Microsoft Dynamics
Maintain strong CRM data hygiene and support campaign tracking
Required Skills:
Thrives in a fast-paced, high-volume environment
Exceptional attention to detail and accuracy
Goes beyond surface-level work; proactively identifies and solves issues
Strong ownership and follow-through
Experience in program management, sales ops, or deal support
Strong understanding of sales processes and deal lifecycle
Advanced Excel (VLOOKUP)
Familiarity with CRM (e.g., Dynamics, Salesforce)
Familiarity with Power BI or similar tools
Strong cross-functional collaboration and communication
Highly organized, able to manage multiple priorities
Customer-service mindset supporting internal sales teams
Flexible across time zones
no specific degree required. Sales operations background.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business.
Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.