Guild Mortgage Company, closing loans and opening doors since 1960. As a
mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal
is to provide affordable home financing for our customers, utilizing the best
terms available while providing a level of professionalism and service
unsurpassed in the lending industry.
Position Summary
The Program Manager, EPMO plays a critical role in leading a large-scale
enterprise transformation workstream focused on modernization, operational
scalability, automation, and enhanced business capabilities. This role is
responsible for driving end-to-end program leadership across discovery,
planning, execution, governance, and delivery activities within a highly visible
enterprise initiative.
The Program Manager partners closely with business leaders, technology teams,
external partners, and executive stakeholders to establish scalable program
structures, coordinate cross-functional execution, and enable strategic
decision-making. The role requires strong leadership through influence,
exceptional communication skills, and the ability to operate effectively in a
fast-paced, evolving environment with significant ambiguity.
This position is highly focused on early-stage discovery and solutioning
efforts, requiring strong research, analysis, problem-solving, and
organizational leadership capabilities to help shape and execute
transformational initiatives that improve efficiency, scalability, data
accessibility, automation, and customer experience outcomes.
Compensation
This role is an exempt position with a targeted salary range of $124,139 to
$150,553 annually.
Compensation at Guild is influenced by a wide array of factors including but not
limited to local and federal minimum wage requirements, education, level of
experience, and applicant’s geographical location.
Essential Functions
Lead an enterprise transformation workstream from discovery through
execution, ensuring alignment between strategic objectives, operational
goals, and delivery outcomes.
Establish and maintain program governance structures, execution frameworks,
communication cadences, and reporting processes to support large-scale
transformational initiatives.
Coordinate cross-functional collaboration across business, product,
engineering, architecture, operations, data, and external partner teams.
Drive early-stage discovery, research, solutioning, and operational
assessment activities to support program planning and execution readiness.
Develop and maintain integrated program plans, dependency tracking, risk
management processes, milestone reporting, and executive-level
communications.
Partner with internal and external stakeholders to align priorities, remove
blockers, and ensure successful delivery across interconnected workstreams.
Provide leadership, coaching, and guidance to project managers and
cross-functional delivery teams supporting the broader program initiative.
Facilitate strategic discussions, working sessions, and executive reviews to
support informed decision-making and prioritization.
Support organizational transformation initiatives focused on modernization,
automation, AI enablement, operational efficiency, and scalable delivery
capabilities.
Utilize tools such as Jira and Smartsheet to manage program execution,
reporting, and operational visibility.
Qualifications
Bachelor's Degree directly related to the position or equivalent, preferred.
Minimum 10 years experience in program management, enterprise transformation,
portfolio delivery, or large-scale strategic initiatives. Experience
supporting mortgage servicing, loan origination, enterprise lending
operations, or related mortgage technology ecosystems required.
Ability to organize and manage multiple priorities simultaneously.
Ability to lead cross-functional teams and drive alignment across
stakeholders without formal reporting authority.
Outstanding verbal, written, facilitation, and executive-level
communication skills, with the ability to influence decision-making.
Proven ability to analyze complex challenges, prioritize effectively, and
develop strategic, data-driven solutions.
Skilled at leading programs through ambiguity, overcoming resource
constraints, and building alignment across cross-functional teams.
Experience building scalable processes, governance structures, and delivery
frameworks.
Strong understanding of enterprise delivery methodologies, dependency
management, and program governance.
Proficiency with Jira, Smartsheet, and enterprise reporting tools.
Experience supporting AI enablement, operational automation, and enterprise
modernization initiatives preferred.
Proven experience leading complex enterprise modernization or transformation
programs from concept through execution.
Strong experience operating within highly matrixed environments with
significant executive visibility and cross-functional coordination.
Experience partnering directly with senior leadership, external vendors, and
enterprise stakeholders.
Experience within mortgage servicing, financial services, or highly regulated
industries required.
Experience supporting platform modernization, operational transformation, or
enterprise technology initiatives strongly preferred.
Ability to lead cross-functional teams and drive alignment across
stakeholders without formal reporting authority.
Outstanding verbal, written, facilitation, and executive-level communication
skills, with the ability to influence decision-making.
Proven ability to analyze complex challenges, prioritize effectively, and
develop strategic, data-driven solutions.
Skilled at leading programs through ambiguity, overcoming resource
constraints, and building alignment across cross-functional teams.
Experience building scalable processes, governance structures, and delivery
frameworks.
Strong understanding of enterprise delivery methodologies, dependency
management, and program governance.
Proficiency with Jira, Smartsheet, and enterprise reporting tools.
Experience supporting AI enablement, operational automation, and enterprise
modernization initiatives preferred.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced,
metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative
cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person.
Integrity - Do and say what's right.
Respect - Treat others with dignity.
Collaboration - Listen and work together.
Learning - Seek knowledge and strive for improvement.
Excellence – Deliver the unexpected.
Supervision
Job Scope: Plays a key role in area by generating insights and ideas on
policies, processes, procedures, and efficiency; contributes ideas to strategic
and operational plans to ensure alignment.
Complexity: Problems encountered often cross areas of the organization and are
often complex, broad in scope, and unprecedented with no clear solution; often
works cross-functionally to solve problems and implemented changes.
Impact: Decisions and actions have a direct impact on the outcomes of the
department, projects, and programs.
Interaction/Supervision: Works under broad direction with considerable latitude
for independent actions; guided by professional standards, desired outcomes and
unit/project/program specifications.
Requirements
Work is primarily sedentary; mobility in an office setting.
Ability to operate standard office equipment and keyboards.
Regularly required to accurately perceive, distinguish and interpret
information received visually and through audio; e.g., words, numbers and
other data broadcasted aloud/viewed on a screen, as well as print and other
media.
Remote Work majority of the time.
Travel 5% or less
Learn new tasks, remember processes, maintain focus, complete tasks
independently, and make timely decisions in the context of a workflow.
Work is primarily performed during the business week, Monday - Friday.
Guild offers a pleasant work environment, competitive compensation and excellent
benefits package; including medical, dental, vision, life insurance, AD&D, LTD
and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
REQ#: PROGR018372