This is a remote position.
We are seeking a detailed‑oriented and proactiveProduct Operations Associateto join our team in Indonesia. This role is critical in ensuring the accuracy, quality, and performance of HHWT’s merchant database, outreach activities, branded destination pages, product reporting, and user experience feedback. The successful candidate will play a key role in maintaining high operational standards and supporting the growth of HHWT’s platform.
Key Responsibilities
Merchant Database
Research assigned destinations and identify coverage gaps.
Verify and enrich merchant records (name, address, coordinates, contact, operating hours, category, halal status, evidence source, imagery).
Publish verified records; flag incomplete entries with reasons.
Deliver monthly coverage notes per active destination.
Research assigned destinations and identify coverage gaps.
Verify and enrich merchant records (name, address, coordinates, contact, operating hours, category, halal status, evidence source, imagery).
Publish verified records; flag incomplete entries with reasons.
Deliver monthly coverage notes per active destination.
Merchant Outreach & Onboarding
Contact merchants to claim and confirm listing details.
Onboard free listings through to published and claimed status.
Introduce paid listing options, record interest, and escalate qualified leads.
Log every contact and outcome in the tracker.
Contact merchants to claim and confirm listing details.
Onboard free listings through to published and claimed status.
Introduce paid listing options, record interest, and escalate qualified leads.
Log every contact and outcome in the tracker.
Destination Pages for Branded Campaigns
Refresh destination and landing pages to campaign specifications.
Populate with listings, copy, and imagery supplied or approved by HHWT.
Deliver by campaign live date with branded team approval.
Refresh destination and landing pages to campaign specifications.
Populate with listings, copy, and imagery supplied or approved by HHWT.
Deliver by campaign live date with branded team approval.
Product Reporting
Compile weekly app and web performance data.
Deliver monthly reports covering inventory, outreach outcomes, and campaign performance.
From month 3 onward, add insights and recommendations based on data trends.
Compile weekly app and web performance data.
Deliver monthly reports covering inventory, outreach outcomes, and campaign performance.
From month 3 onward, add insights and recommendations based on data trends.
Product Feedback
Walk core user journeys on a set schedule and after each release.
Log defects with reproduction steps, environment, severity, and evidence.
Re‑test fixes and validate improvements.
From month 7 onward, conduct structured UX reviews against a friction checklist.
Walk core user journeys on a set schedule and after each release.
Log defects with reproduction steps, environment, severity, and evidence.
Re‑test fixes and validate improvements.
From month 7 onward, conduct structured UX reviews against a friction checklist.
Requirements
Bachelor’s degree in Business, Marketing, IT, or related field.
2+ years of experience in product operations, e‑commerce, or digital platforms.
Strong analytical skills with attention to detail.
Excellent communication skills in English and Bahasa Indonesia.
Ability to manage multiple tasks and deadlines independently.
Familiarity with content management systems and reporting tools is a plus.
Benefits
Opportunity to work with a growing international travel and lifestyle platform.
Collaborative and multicultural team environment.
Career growth and development opportunities.
Competitive compensation package.
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