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About brighthush
At brighthush, we are redefining how enterprises build, deploy, and manage cloud-native workloads. Our mission is to empower organizations with the most flexible, secure, and scalable container and private‑cloud platforms on the market. With a global customer base that spans Fortune 500 enterprises, government agencies, and high‑growth tech firms, brighthush is at the forefront of the hybrid‑cloud revolution. We pride ourselves on a culture of relentless innovation, customer obsession, and a commitment to open‑source excellence.
Why Join brighthush?
As a Principal Customer Engineer, you will be the linchpin that connects our cutting‑edge technology to the real‑world challenges of our most strategic accounts. You will work side‑by‑side with senior technical leaders, influence product direction, and drive measurable business outcomes. In return, brighthush offers a collaborative, high‑impact environment, continuous learning opportunities, and a competitive compensation package that rewards your expertise and dedication.
Key Responsibilities
In this senior, customer‑facing role, you will own the technical relationship with a select portfolio of high‑value clients. Your day‑to‑day activities will include:
- Technical Relationship Ownership: Serve as the primary technical point of contact for 5–8 strategic customers, ensuring deep, ongoing engagement across brighthush’s platform stack.
- Architectural Deep Dive: Build and maintain a living technical account plan for each client, capturing their architecture, use cases, platform strategy, and adjacent toolchain.
- Product Integration & Expansion: Identify opportunities to broaden brighthush adoption across new workloads, clusters, environments, and teams. Work collaboratively with customers to eliminate technical blockers.
- Technical Alignment: Act as the bridge between customer engineering teams and brighthush Product & Engineering. Translate customer requirements into actionable product feedback and vice versa.
- Regular Cadences: Lead architecture reviews, upgrade planning sessions, roadmap briefings, and health checks—both remotely and on‑site (20–30% travel).
- High‑Impact Support Collaboration: Partner with Support on critical cases, providing account context, accelerating resolution, and driving product improvements.
- Internal Advocacy: Champion the customer’s voice across Product, Engineering, Support, and Customer Success, ensuring their priorities shape roadmap and release plans.
- Cross‑Functional Collaboration: Work closely with the Technical Account Manager, Account Executive, and Solutions Engineer, maintaining clear boundaries between commercial/delivery and sustained technical depth.
- Knowledge Sharing: Contribute to internal enablement, reference architectures, and best‑practice guidance so insights from one account benefit the broader customer base.
Essential Qualifications
We are looking for a seasoned professional who brings a blend of technical mastery, customer‑centric mindset, and proven leadership:
- 7+ years in a customer‑facing technical role (e.g., Customer Engineer, Senior Consultant, Principal Support Engineer, or embedded SRE).
- Demonstrated success in owning technical relationships with large enterprise customers and driving expanded adoption of platform products.
- Expert‑level Kubernetes knowledge: cluster lifecycle, networking, storage, security, multi‑cluster patterns, and production troubleshooting.
- Strong Linux systems and networking fundamentals.
- Deep experience with OpenStack core services—Nova, Neutron, Cinder, Keystone, and Glance.
- Hands‑on expertise in Neutron networking (OVS, OVN, VLAN, VXLAN, SDN concepts) and Cinder storage backends (Ceph RBD, LVM).
- Excellent written and spoken English, with the ability to communicate credibly with senior technical stakeholders and hands‑on engineers.
- Willingness to travel to customer sites as required (20–30%).
Preferred Qualifications
These additional skills will set you apart and accelerate your impact at brighthush:
- Hands‑on experience with brighthush’s container and private‑cloud platforms (formerly MKE, k0rdent, MOSK).
- Familiarity with the cloud‑native ecosystem: Helm, GitOps (Argo CD, Flux), observability stacks (Prometheus, Grafana, Loki), and service mesh.
- Experience with infrastructure‑as‑code and configuration management (Terraform, Ansible, Cluster API).
- Exposure to enterprise security and compliance contexts (FedRAMP, PCI, regulated industries).
- Prior experience collaborating with channel and GSI partners on joint accounts.
Skills & Competencies
Beyond technical prowess, we value the following attributes:
- Strategic Thinking: Ability to see the big picture and align technical solutions with business objectives.
- Influence & Negotiation: Persuasive communication that drives consensus across multiple stakeholder groups.
- Problem Solving: Strong analytical skills to diagnose complex issues and devise elegant, scalable solutions.
- Collaboration: Proven track record of working effectively with cross‑functional teams.
- Customer Advocacy: Passion for championing the customer’s needs and ensuring their success.
- Continuous Learning: Commitment to staying current with emerging technologies and industry trends.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as our technology. As a Principal Customer Engineer, you will:
- Lead high‑impact initiatives that shape the future of our platform.
- Mentor junior engineers and share best practices across the organization.
- Participate in product strategy sessions, influencing roadmap decisions.
- Attend industry conferences, workshops, and internal knowledge‑sharing forums.
- Earn certifications in Kubernetes, OpenStack, and related cloud technologies.
Work Environment & Company Culture
brighthush fosters a culture of innovation, transparency, and inclusivity. Our teams collaborate across geographies, disciplines, and expertise levels. We value:
- Open communication and constructive feedback.
- Work‑life balance, with flexible remote options and generous time‑off policies.
- Recognition of achievements through performance bonuses and stock‑option awards.
- Commitment to diversity, equity, and inclusion—ensuring every voice is heard.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers:
- Competitive base salary aligned with market benchmarks.
- Performance‑based bonuses and equity participation.
- Comprehensive health, dental, and vision plans.
- Retirement savings match and flexible spending accounts.
- Generous paid time off, parental leave, and wellness programs.
- Fully equipped workstation (macOS or Windows) and remote‑work support.
- Professional development budget for certifications, courses, and conferences.
How to Apply
If you are ready to become a trusted technical partner for enterprise customers and drive transformative outcomes with brighthush’s platform, we would love to hear from you. Submit your application through our careers portal or contact our recruiting team directly.
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