Our associates celebrate lives. We celebrate our associates. Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers.
Responsible for achieving monthly sales target.
As a self-starter, develops relationships within the community to generate qualified leads.
Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments.
Follow-up with client families for referrals by establishing professional relationships and service excellence.
Job Responsibilities
Revenue Generation
- Responsible for attaining or exceeding monthly sales revenue quota.
- Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products.
- Influences consumer on the benefits of pre-planning for a soft close.
- Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options.
- Develops an understanding of each family’s unique needs and offers solutions to meet their needs.
- Provides service beyond expectations to form the foundation for future sales.
- Promotes the SCI Brand and service excellence.
- Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions.
- Provides and walks family through final contract.
- Addresses final questions.
Prospecting
- Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships.
- Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars.
- Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
- Obtains referrals from families served through after care visits (ACV).
- Schedules sales appointments.
- Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.
Build Relationships with Families
- Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments.
- Connects with families through listening, honest communication and genuine concern
- Supports families in time of grief with acts of kindness; attends services and/or receptions.
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Teamwork
- Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
- Shares family concerns with rest of the SCI team
Minimum Requirements
Education
- High school diploma or equivalent required; college coursework preferred
License
- Funeral Directors License where required by state law
- Life Insurance license where required by state law; company will support obtaining licensing
- Current state/province issued driver’s license with an acceptable driving record
Experience
- Sales experience preferred
- Industry experience a plus
- Previous Customer Relationship Management (CRM) systems experience a plus
Skills and Abilities
- Computer and technology skills
- Goal oriented self-starter
- Public speaking ability; comfortable presenting to small groups
- Ability to work well in a team, as well as independently
- Ability to work a significant number of evenings and weekends
- Bilingual is a plus
Postal Code: 63125
Category (Portal Searching): Sales
Job Location: US-MO - Saint Louis