JOB DESCRIPTION
Job Summary:
Responsible for entering new prescriptions for patients, processing exceptions,
making contact with physician offices and patients. Assists in fulfillment
efforts such as picking, packing, and manifesting based on business needs.
Job Responsibilities:
Provides pharmacist call back and/or patient quality assurance support.
Responsible for entering patient demographics and prescription into the data
processing system.
Works with new patient/new referral imaging folder.
Loads insurance plan and coordination of benefits into the data processing
system for new patient/new referrals.
Participates in the review/audit of test claims for new patient/new referral.
Handles processing of reorders and emails distribution as needed.
Responsible for image indexing, AE report filing,
Provides primary support and expertise for specialized programs such as ETT
or Pharma.
Performs the job responsibilities listed for programs that require special
handling or provide support for specific disease states.
Other registered and/or licensed responsibilities as judgement or necessity
dictate.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million
customers and patients each day across its approximately 8,500 stores throughout
the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members,
including nearly 90,000 healthcare service providers, and is committed to being
the first choice for pharmacy, retail and health services, building trusted
relationships that create healthier futures for customers, patients, team
members and communities.
EXTERNAL BASIC QUALIFICATIONS
High school diploma from an accredited school or equivalent GED.
Must possess an active State Board of Pharmacy license.
At least 1 year of work experience in healthcare, specialty pharmacy, PBM
and/or call center settings.
Experience providing customer service to internal and external customers,
including meeting quality standards for services, and evaluation of customer
satisfaction.
Basic knowledge of and skills using MS Windows, MS Office Suite and/or
similar operating/software programs.
PREFERRED QUALIFICATIONS
Previous data entry experience with strong attention to detail and accuracy
Proficiency with pharmacy management systems, Microsoft Office applications,
and multiple computer systems.
Minimum of 1 year of pharmacy technician experience, preferably in specialty,
retail, call center, or centralized pharmacy operations
Touch typing skills and the ability to type accurately without looking at the
keyboard.
Strong customer service skills with experience supporting patients,
providers, and internal stakeholders.
We will consider employment of qualified applicants with arrest and conviction
records.
The Salary below is being provided to promote pay transparency and equal
employment opportunities at Walgreens. The actual hourly salary within this
range that you will be offered will depend on a variety of factors including
geography, skills and abilities, education, experience and other relevant
factors. This role will remain open until filled. To review benefits, please
click here jobs.walgreens.com/benefits. If you are applying on a job board or
unable to click on the link, please copy and paste this URL into your browser
jobs.walgreens.com/benefits