Personal Injury Intake Manager
Location: Fully Remote
Preferred Location: Mexico
Type: Full-time contractor
Schedule: U.S. business hours (EST)
Compensation: $2,500 to $3,500 USD per month, with performance bonus potential
About the Role
Rosenblum Law is looking for a full-time Personal Injury Intake Manager to help manage and improve our personal injury and medical malpractice intake operation.
This is a fully remote role for someone who understands legal intake, knows how to qualify injury cases, and can help turn more leads into signed cases.
We already have team members handling intakes and backend follow-up. We are looking for someone who can come in, manage the day-to-day intake process, coach the team, improve follow-up, and increase the number of qualified cases we sign.
This is not just an administrative management role. We need someone who is hands-on, organized, numbers-driven, and comfortable holding the intake team accountable.
What You’ll Do
- Manage the personal injury and medical malpractice intake process from first contact through signed case
- Supervise and coach intake team members
- Handle personal injury and medical malpractice intakes when needed
- Review calls and provide clear feedback to improve performance
- Improve intake scripts, call flow, qualification questions, and follow-up cadence
- Help the team identify strong personal injury and medical malpractice cases faster
- Create clear standards for strong leads, weak leads, urgent leads, and leads that are not a fit
- Track leads through the pipeline and make sure no strong lead falls through the cracks
- Work with backend operations to make sure follow-up is completed properly and on time
- Prioritize urgent, high-value, and time-sensitive leads
- Monitor team performance, including response time, completed intakes, follow-up attempts, signed cases, and conversion rates
- Create simple weekly reports for leadership
- Identify bottlenecks in the intake process and recommend practical improvements
- Test new strategies to increase completed intakes and signed case volume
- Work directly with firm leadership to improve the overall intake system
What We’re Looking For
- Experience in personal injury intake, medical malpractice intake, legal intake, legal sales, call center management, or law firm operations
- Strong English communication skills
- Spanish fluency is a plus
- Experience working remotely for a U.S.-based company preferred
- Strong understanding of how to qualify injury leads
- Comfortable speaking with potential clients by phone
- Comfortable managing, coaching, and holding team members accountable
- Strong follow-up skills and attention to detail
- Comfortable reviewing calls and giving direct feedback
- Organized and able to manage multiple open leads at once
- Comfortable using CRMs, spreadsheets, call tracking tools, and internal messaging systems
- Able to work independently in a remote environment
- Numbers-driven and focused on measurable results
- Professional, reliable, and highly responsive during working hours
Preferred Experience
- • Prior experience working for a U.S. personal injury law firm
- • Prior experience with medical malpractice intake
- • Experience managing intake staff or sales staff
- Experience improving intake scripts or workflows
- Experience tracking conversion rates and team performance
- Familiarity with common personal injury case types, including car accidents, slip and falls, construction accidents, workplace injuries, wrongful death, nursing home neglect, and medical malpractice
What Success Looks Like
- More qualified leads complete intakes
- More completed intakes become signed cases
- Faster response time to new leads
- Better follow-up on open leads
- Better lead qualification
- Fewer missed opportunities
- Stronger team performance
- Cleaner reporting and better visibility into the intake pipeline
- A repeatable intake process that can scale as lead volume grows
Remote Work Expectations
- Fully remote position
- Must be available during U.S. business hours
- Must have a quiet professional work environment
- Must have reliable internet and phone access
- Must be comfortable communicating by phone, video, email, and internal messaging tools
- Must be responsive and available throughout the workday
- Must be able to manage work and team accountability without in-person supervision
Compensation
- Compensation will depend on experience.
- Expected range: $2,500 to $3,500 USD per month
- Candidates with strong personal injury intake management experience may be considered at a higher rate.
- Performance bonus potential is available based on measurable improvements, including:
- Completed qualified intakes
- Signed personal injury or medical malpractice cases
- Lead-to-intake conversion rate
- Intake-to-signed-case conversion rate
- Follow-up compliance
- Team productivity
About Rosenblum Law
Rosenblum Law is a growing law firm with a focus on building strong systems, providing excellent client service, and helping people through stressful legal situations.
We are expanding our personal injury and medical malpractice intake operation and are looking for someone who can help us build a stronger, more organized, and more effective intake team.
The right person will not just complete tasks. They will take ownership of the intake process, improve performance, and help increase the number of qualified cases we sign.
Experience in personal injury, medical malpractice, or legal intake; legal sales, call center management, or law firm operations. Requires strong English, lead qualification, coaching, follow-up, CRM use, and measurable performance management.
Key Responsibilities
- managing intake
- coaching teams
- tracking leads
Skills & Tools
CRMs, spreadsheets, call tracking tools, internal messaging systems
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — Mexico City, Mexico City, Mexico
- Salary: USD 30,000 – 42,000 / year
- Languages: English
About Rosenblum Law
A growing law firm focused on client service and helping people through stressful legal situations. — Industry: Consulting Services