Job Description:
• Triage after-hours phone calls and efficiently meet callers’ needs using excellent customer service
• Provide telephone advice and education for patient needs
• Handle telephone inquiries related to Chapters Health System’s services
• Promote and explain Chapters Health System’s services
• Gather necessary information and documentation for complete, current, accurate patient records
• Enter and track patient referral data in the EMR
• Reassure patients and families by phone
• Help resolve questions and identify when an in-person visit is needed
• Coordinate in-person visits when needed or requested
• Assist patients and families in achieving desired comfort levels
• Use support, expert resources, or personnel to resolve complex situations
• Document patient and family contacts in the EMR and communicate with the Interdisciplinary Group
• Report technical issues to leadership and resolve them within the required timeframe
• Report to a designated company location during emergencies when required
• Perform other assigned duties
Requirements:
• Current Florida or multi-state license to practice as a registered nurse
• Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held
• Ability to apply for or obtain an RN license in Washington, D.C. within 30 days of hire
• Minimum of one year nursing experience
• Hospice or hospital experience preferred
• Previous experience with an EMR/EHR system
• Effective verbal and written communication in English
• Bilingual Spanish preferred
• Reliable transportation to meet patients’ needs
• Excellent critical decision-making and problem-solving skills
• Excellent clinical and assessment skills
• Ability to use equipment with visual and auditory mechanisms
• Excellent time management and prioritization skills
• Ability to handle stressful situations professionally and calmly
• Strong patient service, information-seeking, listening, and knowledge-transfer skills
• Ability to work in a fast-paced, cooperative team environment
• Ability to use interpersonal skills to maximize caller reassurance and patient visits
• Ability to exhibit urgency in daily work
• Computer proficiency, including MS Office, online research, data entry, and navigation
• Availability for shifts accommodating extended operating hours
• Ability to perform sedentary work with frequent interruptions
• Ability to manage emotional stress when caring for terminally ill patients and families
• Ability to perform essential physical functions, including lifting patients or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodation
• Satisfactory completion of position competency requirements
• Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy
• Eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility
Benefits:
• $45.00 pay rate
• Equal employment opportunities
• Reasonable accommodations for essential job functions
• Company health, safety and security practices