Job Description:
• Work efficiently and in a professional manner utilizing multiple forms of engagement in a fast paced contact center environment
• Manage general inquiries, track appointments, remind patients of appointments
• Collect appropriate data and document all call information according to procedure
• Make multiple outbound calls per shift to patients while following a scripted questionnaire
• Meet key performance goals including call handling metrics, quality performance, and attendance
• Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse
Requirements:
• High School Diploma or equivalent required
• Medical office administration experience preferred
• Medical Assistant Certification preferred
• Two year’s patient care coordination or patient scheduling role preferred
• Previous experience in healthcare environment preferred
• EMR Experience a plus
• Spanish Bilingual Preferred
Benefits:
• Comprehensive benefits package
• Competitive compensation
• Health insurance
• 401(k) plan with a company match
• Paid time off and holidays
• Professional development support
• Employee wellness resources