This is a Fully Remote Job
About Our Client:
The organization operates within the healthcare sector, focusing on physical therapy services. It is part of a larger group of local medical practices owned and led by physicians, aiming to provide patients with greater control over their healthcare. The program addresses challenges in patient care coordination and access to specialized therapy services, supporting patient health and recovery through integrated clinical practice.
About the Opportunity:
The PATIENT SERVICES REPRESENTATIVE is responsible for managing patient registration, check-in, and providing clinical support. This role ensures smooth patient flow and accurate administrative processing, contributing to efficient clinic operations and supporting the healthcare team in delivering quality care.
Responsibilities:
Greet and register patients, collect payments, insurance details, and photo IDs
Verify and document insurance information per current practices
Schedule new and existing patients accurately and promptly
Communicate appointment, referral, and copayment information to patients
Prepare and manage patient charts
Maintain knowledge of healthcare plan requirements and networks
Communicate with patients, families, and staff in a timely manner
Assist with non-billable patient services and pre-therapy exercises
Guide patients through therapist-directed education or interventions
Assist in creating literature for therapy and sports programs
Collaborate with sports medicine teams on established programs
Coordinate and train volunteer technicians
Clean and stock clinical and therapy spaces
Lead or assist with fitness classes if qualified
Set up weights and equipment for client sessions
Assist with check-in for fitness classes
Coordinate equipment repairs
Assist with patient transport within the clinic
Perform additional duties as assigned
Requirements:
High school diploma or equivalent
Proficiency in Microsoft Word, Outlook, and Excel
Customer service experience required
Administrative or medical office experience preferred
Preference for candidates pursuing graduate studies in physical or occupational therapy or athletic training
Minimum of 100 hours related experience
Pay Range and Compensation Package:
Actual starting pay varies based on education, skills, and experience
A $1,500 sign-on bonus is offered with a 12-month commitment; internal applicants are not eligible
Benefits & Perks:
Eligibility for Medical (with Maternity Bundle), Dental, and Vision insurance for employees working 30+ hours weekly
Tuition reimbursement available
401(k) with profit sharing available to all employees
Access to employee assistance programs, fitness subsidies, car rental discounts, and insurance savings programs
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.