This is a Fully Remote Job
About Our Client:
The organization operates globally to deliver healthcare services supported by technology, aiming to improve health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. It focuses on advancing health optimization on a broad scale through inclusive culture, skilled teams, and career development opportunities.
About the Opportunity:
The PATIENT SERVICE REPRESENTATIVE role is designed to support clinical teams by managing patient interactions and administrative processes efficiently. This position ensures accurate patient information management, facilitates appointment scheduling, and supports overall service and financial goals. The role contributes directly to enhancing patient experience and operational effectiveness within the care setting.
Responsibilities:
Verify patient insurance coverage and eligibility through electronic systems
Update and confirm patient demographic and insurance information
Handle patient-related phone calls in accordance with departmental standards
Prioritize and respond to urgent patient needs, escalating to providers as necessary
Educate patients about managed care plans and referral procedures
Maintain and coordinate patient schedules for various medical services
Communicate scheduling changes to patients and providers
Assist in training new staff members
Perform additional duties as assigned
Requirements:
High School Diploma or GED
Minimum of one year customer service experience in a clinical environment
Minimum of one year experience with Electronic Medical Records systems (EPIC preferred)
Must be at least 18 years old
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
Paid time off accrued from first pay period plus eight paid holidays
Medical plan options with Health Spending or Health Saving Account participation
Dental, Vision, Life, and AD&D insurance with short-term and long-term disability coverage
401(k) savings plan and employee stock purchase plan
Education reimbursement and employee discounts
Employee assistance and referral bonus programs
Voluntary benefits including pet, legal, and long-term care insurance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.