Location: US-OH-Ohio-Virtual
Pay Rate: Salary - Salary Plan, 62,500.00 USD Annual
Work Shift: All salaried managers are expected to work 50 to 55 hours per week. (United States of America)
Job Description
We’re looking for a friendly, compassionate leader to join our culinary team! Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.
Responsibilities
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Lead and manage team member recruiting, training, and development
- Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
- Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
- Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
- Take action and provide excellent customer service to correct any issues that occur
- Implement, manage, and maintain the patient ambassador program for high-quality service
- Collaborate with department, facility, and company leadership to achieve goals
- Stays informed on patient satisfaction updates, current trends
- Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork
- Participates in patient experience workshops and projects led by the organizations
Skills
- Interpersonal Skills: Ability to interact with individuals of all backgrounds
- Communication: Effective written, spoken, and non-verbal communication
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
- Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
- Team Player: Willingness to provide support where needed to achieve outcomes
- Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
- Experience managing a team and in customer service
- Computer experience with word processing, spreadsheets, and various software
- Must be willing to relocate for promotion opportunities
- Must have or be willing to obtain a valid Serve Safe certification or equivalent
- Not Required but a Big Plus: Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
- Working knowledge of Press Ganey/NRC Picker
What We Offer
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
Important to Know
- Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS
- HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service.
- Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
- We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey.
- We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity.
- Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.