Aeroflow Health – Patient Care Representative - PAP - Sleep
Location: Remote
Aeroflow believes in career building. That’s why we promote from within and
reward individuals who have invested their time and talent in us. Whether you’re
looking for a place from which to launch your career - or a stable, ethical
company in which to advance, you won’t find an organization better equipped to
help you meet your professional goals than Aeroflow Health.
The Opportunity
The PAP team at Aeroflow Sleep is growing fast and we’re on the lookout for
bright, positive, ambitious go-getters who aren’t afraid to go all in to
contribute to meeting, and exceeding, team and personal goals.
Your Primary Responsibilities:
You will be responsible for helping onboard newly diagnosed sleep apnea patients
into Aeroflow Sleep by:
Manage outbound phone and email communication to patients to gather
information, provide updates, and schedule PAP setup appointments Maintain
log of new PAP order patients, keeping follow up dates current to ensure
timely processing
Verify insurance coverage and obtain necessary authorizations for PAP
referrals
Review clinical documentation to ensure patients qualify for prescribed
equipment
Build and maintain strong professional relationships with referral sources as
you work with them to obtain additional clinical information in order to
serve our patients.
Collaborate with the outside sales team to ensure quality customer service to
our patients and referral partners
Handle inbound calls, addressing patient and referral source inquiries
professionally
Perform additional duties and support tasks as needed to contribute to the
overall success of the Sleep Team
Employee has an individual responsibility for knowledge of and compliance
with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job
performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned
Skills for Success
Excellent Customer Service and Communication Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion and Patience
Willingness to Make Decisions Independently
Ability to Contribute to a Team Environment
General Computer and Email Proficiency
Required Qualifications
High school diploma or GED
1+ year experience in a customer service related field
1+ year experience in a healthcare related position
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision
Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of
parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s),
Additional Parental benefits to include fertility stipends, free diapers, breast
pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and
SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees.
Aeroflow Health has been recognized both locally and nationally for the
following achievements:
Family Forward Certified
Great Place to Work Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact,
and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity
and inclusion in the workplace. We prohibit discrimination and harassment of any
kind based on race, color, sex, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, or any other protected
characteristic as outlined by federal, state, or local laws.
We value transparency and candidate safety throughout the hiring process.
Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed;
however, all interviews and/or offer coordination and sensitive information
requests will occur only through our official communication channels. You will
never be asked to provide personal data outside our secure application portal,
and all interview or offer details will come from an @aeroflowinc.com email
address. We do not conduct interviews via text message or instant-messaging
apps. If you have concerns, please contact our Talent Acquisition team for
verification