Inova Center for Personalized Health | Patient Care Coordination Manager | M-F
(8am - 4:30pm)
Remote (On-site for first three months of training required)
The Manager of Patient Care Coordination facilitates and oversees the complex
care plan and delivery of healthcare services for patients throughout the
continuum of care. Acts as an advocate for the welfare and appropriate
utilization of services for patients. Provides effective and timely referral
management support to patients based on individualized needs. Serves as an
advisor by providing emotional support, counseling, clinical education,
resources and expert guidance to patients and families to promote their ability
to understand and participate meaningfully in the healthcare process and
personal decision making.
Job Responsibilities
Identifies appropriate patient care opportunities for patients and determines
patients' eligibility for prevention and diagnostic/clinical treatments.
Collaborates with the multidisciplinary team to address patient questions
about the care process and treatment options.
Develops individualized patient care for patients seeking treatment by
facilitating appointment scheduling, assisting with referral the process and
providing information and advocacy to patients throughout care process.
Follows the workflows required by the health information systems used to
identify, monitor and document the care management of patients through the
entire healthcare continuum including primary, secondary and tertiary care.
Works in partnership with community-based organizations to improve the
continuum of care for specific patient populations.
Provides effective and timely referral/transition management support to
patients based on individualized needs.
Serves as a Liaison to community services for individuals looking for
screening, diagnostic treatment and/or support services.
Provides seamless transitions, utilizing the entire continuum of care, by
designing and implementing a transitional plan that facilitates patients'
movement to the next level of care.
Educates patients, families, caregivers and members of the healthcare
delivery team regarding treatment options, community resources, insurance
benefits, self-care management and other matters to facilitate
timely/informed decision making throughout all phases of the continuum of
care.
Performs other duties as assigned.
Required Qualification
Certification - Basic Life Support (BLS) - Upon Start
Licensure - N/A
Experience - 3 years of progressive experience with care or disease
management to include coordinating patient care and population health
programs.
Education - Bachelor's in social work (BSW) or bachelor's in health, human
social services, or related field.
Preferred Qualification
Certification - Basic Life Support (BLS) - Upon Start + Certified Dementia
Practitioner (CDP) certification required within one year of hire
Experience - at least three years of patient care coordination experience;
knowledge of commercial insurance, Medicare, and Medicaid; and preferably
three or more years of experience in adult care or geriatrics
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every
day, our 26,000+ team members provide world-class healthcare to the communities
we serve. Our people are the reason we're a national leader in healthcare
safety, quality and patient experience. And from best-in-class facilities to
professional development opportunities, we support them at every step. At Inova,
we're constantly striving to be ever better — to shape a more compassionate
future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will
receive consideration for employment without regard to age, color, disability,
gender identity or expression, marital status, national or ethnic origin,
political affiliation, pregnancy (including childbirth, pregnancy-related
conditions and lactation), race, religion, sex, sexual orientation, veteran
status, genetic information, or any other characteristics protected by law.