Job DescriptionJob DescriptionRemote position:Ohio or Michigan residency requiredHOURS:34 hours per week, Friday thru MondaySCHEDULEFRIDAY:10 AM - 8PMSATURDAY 8AM - 4PMSUNDAY 8AM - 4PMMONDAY 8AM - 4PMPAY IS 16-18 AN HOUR, NO BENEFITS REMOTE ADMIN SUPPORT EXPERIENCE MANDATORYEXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY Work From Home & Get Paid to Help People!Tired of choosing between weekend income and family time? Now you can have both!Join QTL Holdings, the trusted name behind One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing across Ohio, for a remote opportunity that fits your life.Why You'll Love This Role:100% Remote - Work in your pajamas if you want!No cold calling, sales pressure, or inbound call taking!Growing Company - More hours can become available as we expandMake a Real Impact - Help families get their heating, cooling & plumbing fixed fastNo Selling Required! - These customers already want our services - you're just organizing and connecting them with solutions.What You'll Really Do:Sort and prioritize calls parked by our virtual call system (main responsibility)Take appropriate action, with a sense of urgency ( Assess, decide, and act)Make judgment calls on appointment priority and technician assignmentsHandle customer escalations that need a real person with good instinctsReturn calls to customers who already reached out to usFollow up with existing club members and warm leadsSchedule appointments that get people the help they needSupport our field heroes who keep Ohio homes comfortableYou'll thrive here if you:Don't freeze when something unexpected hits your screenCan read a situation, make a judgement call, and keep movingActually like working with technology that thinks (our AI doesn't replace you - it frees you to focus on what you do best)Know the difference between this needs a manager and I've got thisHave worked in roles where hesitation costs something - time, safety, satisfaction, resultsBackgrounds that translate well:Crisis response, healthcare coordination, customer service across multi-site operations, behavioral support, anywhere you had to assess, decide and act.Apply now!This is a remote position..