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About hirequest – Empowering Communities Through Data‑Driven Impact
hirequest is a dedicated non‑profit organization (501(c)(3)) committed to transforming the lives of underserved residents in West Oakland and the greater Bay Area. By fostering an inclusive community that offers financial and economic opportunities, hirequest serves as a catalyst for industry and policy change. Our mission is rooted in the belief that accurate, timely, and secure data is the backbone of effective service delivery, enabling us to track outcomes, allocate resources wisely, and amplify the voices of those we serve.
Position Overview
hirequest is seeking a meticulous and motivated Part‑Time Data Entry Operator to join our dynamic team. This is a 20‑hour‑per‑week, at‑will position reporting directly to the Data Manager. The role is pivotal in ensuring that client information collected by our Financial and Career Coaches, as well as regional partners, is accurately entered, maintained, and protected across multiple database platforms, including the State of California Employment Development Department’s CalJOBs system, Salesforce, and hirequest’s proprietary CRM.
Why This Role Matters
Every piece of data you handle contributes to a larger narrative of empowerment. By maintaining clean, reliable records, you enable hirequest to measure program effectiveness, secure funding, and most importantly, deliver tailored support to individuals navigating socio‑economic challenges. Your work directly influences the organization’s capacity to create lasting, positive change in the community.
Key Responsibilities
- Data Collection & Verification: Gather, sort, and verify the accuracy of client information received from coaches, partners, and external agencies.
- Digital & Physical File Management: Organize and maintain both paper and electronic client files, ensuring they are easily retrievable and securely stored.
- Data Migration & Entry: Transfer data from paper forms, spreadsheets, and other sources into CalJOBs, Salesforce, and hirequest’s CRM, adhering to standardized formatting guidelines.
- Database Maintenance: Perform modifications, edits, and deletions in the databases based on approved documentation, while preserving data integrity.
- Report Generation: Respond to internal queries by accessing relevant files and generating timely reports for program managers and external stakeholders.
- Compliance & Security: Follow hirequest’s data integrity, security policies, and confidentiality protocols to protect sensitive client information.
- Equipment Stewardship: Ensure proper use of office equipment (scanners, printers, computers) and promptly report any malfunctions or required maintenance.
- Continuous Improvement: Identify opportunities to streamline data entry processes and suggest enhancements to the Data Manager.
Essential Qualifications
- Minimum of 1 year of professional data entry experience or equivalent training, demonstrating a track record of accuracy and reliability.
- High school diploma or GED; additional coursework in office administration, information management, or related fields is a plus.
- Exceptional attention to detail, with a proven ability to spot and correct errors before they affect downstream processes.
- Strong written and verbal communication skills, enabling clear interaction with diverse client populations and internal teams.
- Ability to type at least 40 words per minute, with a focus on maintaining high accuracy rates.
- Proficiency with standard word processors (Microsoft Word, Google Docs) and spreadsheet software (Excel, Google Sheets).
- Demonstrated ability to multitask, manage repetitive tasks efficiently, and meet tight deadlines without sacrificing quality.
- Capability to pass a background check, reflecting hirequest’s commitment to client confidentiality and safety.
Preferred Qualifications & Additional Skills
- Familiarity with the CalJOBs database system and/or Salesforce CRM, even if only at a basic level.
- Experience working in a non‑profit or community‑service environment, especially with populations facing socio‑economic hurdles.
- Knowledge of data privacy regulations (e.g., California Consumer Privacy Act) and best practices for secure data handling.
- Ability to quickly learn new software platforms and adapt to evolving data management tools.
- Demonstrated teamwork orientation, with a willingness to collaborate across departments and with external partners.
Core Skills & Competencies for Success
- Analytical Mindset: Ability to assess data for consistency, completeness, and relevance.
- Organizational Excellence: Systematic approach to filing, labeling, and tracking documents.
- Technological Agility: Comfort navigating multiple database interfaces and troubleshooting minor technical issues.
- Confidentiality Stewardship: Unwavering commitment to protecting client privacy at all times.
- Communication Proficiency: Clear, courteous, and professional interaction with clients, coaches, and partners.
- Problem‑Solving Initiative: Proactive identification of data discrepancies and swift resolution.
Career Growth & Learning Opportunities
hirequest invests in the professional development of its staff. As a Data Entry Operator, you will have access to:
- On‑the‑job training sessions covering advanced features of Salesforce, CalJOBs, and our internal CRM.
- Workshops on data governance, privacy compliance, and best practices in information management.
- Mentorship from senior data analysts and program managers, paving the way for potential advancement into data analyst or database administrator roles.
- Opportunities to attend community‑focused conferences and webinars that broaden your understanding of the social impact sector.
Work Environment & Culture at hirequest
hirequest fosters an inclusive, collaborative, and mission‑driven workplace. Our team members are united by a shared purpose: to uplift underserved communities through reliable data and compassionate service delivery. Highlights of our culture include:
- Diversity & Inclusion: A workforce that reflects the communities we serve, with policies that celebrate varied perspectives.
- Flexibility: A part‑time schedule that accommodates personal commitments while offering meaningful work.
- Team Spirit: Regular team huddles, virtual coffee chats, and community events that build camaraderie.
- Supportive Leadership: Open‑door communication with managers who value feedback and encourage continuous improvement.
Compensation, Perks & Benefits
hirequest offers a competitive hourly wage ranging from $25 to $28 based on experience and demonstrated skill set. In addition to base pay, you will receive:
- Paid time off accrued proportionally to hours worked.
- Access to professional development resources, including online courses and certifications.
- Employee assistance program (EAP) providing confidential counseling and wellness support.
- Opportunities to participate in community service initiatives, reinforcing our mission‑first ethos.
- Potential eligibility for health, dental, and vision benefits after a defined tenure, subject to organizational policies.
Application Process
Ready to contribute your data expertise to a cause that matters? Follow these steps to apply:
- Visit the online application portal and complete the required fields.
- Upload a current resume highlighting relevant data entry experience and any familiarity with CalJOBs or Salesforce.
- Provide a brief cover letter explaining why you are passionate about supporting underserved communities through accurate data management.
- Submit the application. Our recruitment team will review submissions and contact qualified candidates for a virtual interview.
Note: Please do not call regarding the position; all inquiries should be submitted through the online portal.
Join hirequest – Make Data Work for Change
If you are a detail‑oriented professional who thrives on organization, enjoys working with diverse teams, and wants to see the tangible impact of your work on real lives, hirequest welcomes you. Your contributions will help us maintain the high‑quality data that drives program success, secures funding, and ultimately, transforms the future of West Oakland residents.
Apply today and become an integral part of a mission‑focused organization where every keystroke counts toward a brighter, more equitable community.
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