Paid Admissions Operations InternLocation: U.S.-Based — Remote Initially
Employment Type: Paid Internship — Part-Time / Full-Time Opportunities
Experience Level: Entry Level / Internship
Company DescriptionProfility is a healthcare analytics and workforce intelligence platform that turns complex clinical, operational, and financial data into real-time, actionable insights for healthcare organizations. The company serves skilled nursing facilities, home health, behavioral health, dialysis providers, hospitals, payers, and value-based organizations by supporting critical functions such as referrals, admissions, utilization, reimbursement, and network performance. Profility unifies referral, authorization, utilization, reimbursement, and market data into a single operational view, enabling teams to work more efficiently and make confident decisions that improve outcomes and protect margins.
The platform is designed for high-volume, high-accountability environments and integrates with existing systems like EHRs, billing platforms, referral tools, and authorization workflows to deliver intelligence directly into daily operations.
More information can be found at www.profility.com.
About the InternshipProfility is building a new U.S.-based Admissions Outsourcing Team to support healthcare providers with the administrative work involved in patient admissions, referrals, and transitions of care.
We are looking for a Paid Admissions Operations Intern to join the team at an early stage and learn how healthcare admissions operations, technology, and workflow automation come together.
This is a hands-on internship. You will work with real healthcare workflows and technology platforms while receiving structured training and guidance from the Admissions Operations Team Lead.
You do not need extensive healthcare experience to be successful in this role. We are looking for someone who is reliable, comfortable with computers, highly attentive to detail, able to follow multi-step instructions, and willing to learn.
Healthcare or admissions experience is a plus, but it is not required.
This internship is also designed with growth potential. As the team expands, successful interns may have opportunities to transition into a permanent Admissions Operations position, take on additional responsibilities, train new team members, or grow into a Team Lead role.
What You Will LearnDuring the internship, you will gain practical experience in:
Healthcare admissions operations
Patient referral workflows
Transitions of care
Electronic medical record (EMR) systems
Document retrieval and organization
Healthcare technology platforms
Facility-specific admissions workflows
Operational process improvement
HIPAA and healthcare information privacy
Working with technology and human workflows together
You will learn how an admissions referral moves through the process and how administrative work can be standardized, organized, and increasingly automated.
ResponsibilitiesAs a Paid Admissions Operations Intern, you will support healthcare facility admissions teams by completing structured administrative tasks associated with incoming patient referrals.
Responsibilities may include
Working within multiple computer systems and healthcare platforms.
Retrieving and organizing documents related to patient referrals and admissions.
Following detailed, multi-step workflows for each assigned task.
Reviewing information for completeness and accuracy.
Entering or updating information in designated systems.
Working with assigned facility accounts and learning their individual workflows.
Completing daily assigned tasks within established timeframes.
Identifying exceptions or situations that do not follow the standard process and escalating them to the Team Lead.
Maintaining patient information confidentiality and following HIPAA and company security requirements.
Communicating with the Team Lead regarding questions, issues, and unusual situations.
Participating in training and team meetings.
Providing feedback on workflows and identifying opportunities to make processes more efficient.
Learning additional admissions-related workflows as the team grows.
What We're Looking ForWe are looking for someone who:
Is comfortable using a computer and learning new software.
Can work comfortably across multiple screens, websites, and applications.
Can follow multi-step instructions without skipping steps.
Has strong attention to detail.
Can stay focused on structured or repetitive tasks.
Is dependable and consistently on time.
Takes pride in completing work accurately.
Learns new processes quickly.
Knows when to stop and ask a question rather than make an assumption.
Is comfortable working independently after training.
Can manage their time and complete an assigned workload.
Understands the importance of protecting confidential information.
Is interested in learning about healthcare operations and technology.
Healthcare Experience Is a PlusHealthcare experience is preferred but not required.
Experience or familiarity with any of the following would be beneficial:
Healthcare admissions
Patient referrals
Transitions of care
Skilled nursing facilities (SNFs)
Hospitals or rehabilitation
Case management
Insurance or authorization processes
Electronic medical records (EMRs)
PointClickCare (PCC)
NetHealth
Other healthcare technology platforms
Students or early-career candidates studying healthcare administration, health information management, nursing, allied health, business, operations, information technology, or a related field are encouraged to apply.
Work EnvironmentThis internship will initially be remote.
Interns will be expected to maintain a professional, secure, and distraction-minimized workspace with reliable internet and the computer equipment necessary to perform their responsibilities.
As the Admissions Outsourcing Team grows, there may be opportunities to transition into a hybrid model or professional office environment.
Our longer-term vision is to build a dedicated U.S.-based operations team with standardized workstations, strong team collaboration, training, and direct support from a Team Lead.
Training & SupportYou will receive structured training before taking on independent responsibilities.
Training will include
Admissions outsourcing processes
Patient referral workflows
Document retrieval
Healthcare systems and EMR platforms
Facility-specific processes
Multi-step task workflows
Escalation procedures
HIPAA and information security
Quality and productivity expectations
You will work closely with the Team Lead as you learn the process and become comfortable with the systems.
Growth OpportunityThis internship is being created as part of a new and growing operation, which means early team members will have an opportunity to grow with it.
Successful interns may have opportunities to:
Transition into a permanent Admissions Operations position.
Take on additional admissions workflows.
Support additional healthcare facilities.
Help train future team members.
Participate in quality control.
Contribute to process improvement.
Take on PCC-related responsibilities.
Become a senior member of the operations team.
Grow into a Team Lead position as the team expands.
Our goal is to build a scalable admissions operations team, and we want people who join early to have the opportunity to grow alongside it.
Who Should Apply?This internship could be a great fit for someone who is:
A college student looking for paid healthcare operations experience.
A recent graduate looking to enter healthcare administration.
Interested in healthcare technology and AI.
Interested in admissions, case management, or transitions of care.
Looking for an entry point into healthcare operations.
Experienced in healthcare but looking for a technology-focused opportunity.
Organized, dependable, and comfortable working with computers.
Interested in growing into an operational leadership role.
You do not need to have all the answers. We are looking for someone with the right mindset who is willing to learn.
QualificationsRequired
Basic computer proficiency.
Strong attention to detail.
Ability to follow detailed, multi-step instructions.
Reliable and dependable work habits.
Ability to learn new software and workflows.
Ability to work independently after training.
Strong communication skills.
Ability to maintain confidentiality.
Reliable internet connection and appropriate remote workspace.
Preferred, but not requiredHealthcare experience.
Admissions or referral experience.
Patient transitions of care experience.
SNF, hospital, rehabilitation, or case management experience.
Experience with EMR systems.
PointClickCare or NetHealth experience.
Insurance or authorization experience.
Coursework or education in healthcare administration, health information management, business, operations, or a related field.
Education: Currently enrolled in college, recent graduate, or equivalent relevant experience preferred.
Experience: No prior professional experience required.
Compensation: Paid internship. Compensation and schedule will be discussed during the interview process.
Why Join Profility?You will be joining Profility at an early stage of building something new.
This isn't simply an internship where you observe someone else's work. You will have the opportunity to learn by doing, work with real healthcare workflows and technology, and contribute to the development of a new admissions operations model.
The work combines healthcare operations, technology, and human expertise to help admissions teams spend less time on repetitive administrative work and more time focused on patients and the decisions that require their expertise.
For the right person, this can be the beginning of a longer-term career with Profility.