Job Description:
• Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients
• Adhere to HIPAA guidelines and company policies
• Handle outbound calls professionally and efficiently
• Resolve scheduling issues with provider offices during calls
• Log all call transactions in designated computer software systems
• Assess and escalate calls as needed
• Meet company-set performance goals and KPIs
• Use call scripts to encourage medical providers to send charts via onsite technician, fax, mail, provider portal, and other retrieval methods
• Respond to questions or concerns from provider offices
• Adhere to the Company's Code of Conduct and policies
• Assist with additional work duties or responsibilities as required
Requirements:
• High school diploma or GED required
• 2–3 years of Contact Center, outbound call, and/or sales call experience required
• 1–2 years of customer service experience required
• 1+ year of experience working remotely required
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Clear, pleasant, and professional telephone manner
• Ability to interpret and communicate information accurately
• Good judgment, patience, and diplomacy
• Ability to work in a fast-paced, results-based environment
• Moderate computer skills, including Windows-based applications: Word, PowerPoint, Excel, and Outlook
• Ability to perform basic computer functions
• Consistent and reliable attendance
• Must be willing to comply with post-offer health screenings and applicable vaccination requirements
• This job is not eligible for employment sponsorship
Benefits:
• Remote work arrangement
• Post-offer health screenings and proof and/or completion of vaccinations as required by clients
• Reasonable accommodations for individuals with physical and mental disabilities
• Equal Employment Opportunity protections