Stellar Distribution is a national FMCG importer and distributor supplying major retailers, convenience chains and independent supermarkets across Australia.
We are seeking an experienced Order & Logistics Coordinator to support our Supply Chain and Customer Service functions.
Key Responsibilities
Order Processing
Process customer orders accurately and efficiently
Review orders for stock availability and delivery requirements
Liaise with customers regarding order queries and amendments
Ensure orders are entered and released within agreed service levels
Freight & Logistics
Coordinate freight bookings across Australia
Track orders from dispatch through to delivery
Follow up freight providers on delayed deliveries
Maintain delivery ETA information
Escalate service failures and delivery issues
Communicate delivery updates to customers and internal stakeholders
Reporting & Administration
Update ERP and freight systems
Maintain order tracking reports
Assist with DIFOT and service level reporting
Identify recurring delivery or service issues and recommend improvements
Requirements
Previous experience in customer service, order processing, logistics or supply chain coordination
Strong attention to detail
Excellent written and verbal communication skills
Experience using ERP systems and Microsoft Excel
Ability to manage multiple priorities in a fast-paced environment
Australian FMCG, wholesale or distribution experience highly regarded
What Success Looks Like
Orders are processed accurately and on time
Customers receive proactive communication
Delivery delays are identified before customers need to chase us
Freight issues are actively managed and resolved
Order visibility improves across the business
DIFOT performance improves over time
This role is ideal for someone who enjoys coordinating multiple moving parts and takes pride in delivering excellent customer service and operational support.