Job Title: Online Administrative Assistant
Monthly Pay: $4,800 - $5,400 USD per month
Summary:
Handle an agency request to update a policyholder’s contact record from intake through confirmation and documentation. This full-time, fully remote role supports policy-service workflows across Georgia, keeping requests, correspondence, and digital records orderly and current.
Job Responsibilities:
• Receive agent and policyholder requests, confirm needed details, and route items to the appropriate team.
• Update contact information, notes, and request status in internal policy and customer record systems.
• Prepare clear email acknowledgments, follow-ups, and completion confirmations.
• Organize digital correspondence and supporting documents using established naming conventions.
• Track open requests and flag incomplete information or approaching service deadlines.
Qualifications:
• Comfortable learning policy terminology, endorsements, renewals, and service-request workflows.
• Experience using email, shared calendars, word-processing tools, and online document folders.
• Able to write accurate, professional messages for agents, policyholders, and internal partners.
• Careful with confidential customer information and record updates.
• Reliable internet access and a focused home workspace for remote work.
Perks & Benefits:
• Fully remote work arrangement.
• Structured onboarding and role-specific training.
• Predictable workflows with collaborative team support.