Onboarding Specialist
Cleveland, OH
$18/HR
The Onboarding Specialist supports new caregivers throughout the onboarding process, from pre-hire through their first day. This role serves as a key point of contact for candidates and new hires, ensuring appointments, paperwork, and onboarding requirements are completed accurately and on time. The ideal candidate is organized, detail-oriented, professional, and passionate about providing a positive candidate experience.
Onboarding Specialist Responsibilities
Coordinate and schedule onboarding appointments for new caregivers.
Communicate with candidates and new hires regarding appointments, required documentation, and next steps.
Send appointment confirmations, reminders, and follow-up communications.
Ensure all onboarding requirements are completed accurately and within established timelines.
Complete administrative and data-entry tasks, including I-9 processing and related documentation.
Maintain accurate and organized onboarding records while following compliance requirements.
Provide professional, responsive customer service throughout the onboarding process.
Identify and address scheduling or documentation issues to help ensure a smooth transition to employment.
Work collaboratively with internal teams to coordinate onboarding activities.
Provide onboarding support at the main campus and, as needed, at CCAC 1–2 days per week based on staffing needs.
Onboarding Specialist Requirements
Previous experience in administrative support, customer service, recruiting, onboarding, or a healthcare-related environment preferred.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
High level of attention to detail and accuracy.
Comfortable handling confidential employee information and documentation.
Strong computer skills with experience performing data entry and working with multiple systems.
Ability to manage multiple appointments, deadlines, and priorities in a fast-paced environment.
Professional, friendly, and customer-service-oriented approach.
COVID-19 vaccination required in accordance with facility guidelines; medical and religious exemptions only.
Flu vaccination required in accordance with facility guidelines; medical and religious exemptions only.