We are seeking a highly organized and detail-oriented Coordinator to provide
temporary operational support to the Payment Integrity Quality team. This role
will help ensure new employees have a smooth onboarding experience by
coordinating equipment follow-up, access readiness, security ticket submission,
welcome communications, first-day support, and continued follow-up throughout
training. The Onboarding and Operations Coordinator will also help keep new
employees and audit teams organized, informed, and ready to work efficiently.
This is an excellent opportunity for someone who is proactive, responsive, and
comfortable supporting a fast-paced healthcare audit environment. The ideal
candidate will be able to manage multiple follow-up items, communicate clearly
with managers and new hires, track onboarding needs through completion, and
escalate barriers when additional support is needed
Salary Range: $45,760 – $52,000 (based on experience, skills, and
qualifications)
Location: 100% Remote (U.S.-based)
For more information on benefits and what we offer please visit us
at https://www.exlservice.com/us-careers-and-benefits
RESPONSIBILITIES
Coordinate onboarding activities for new hires, including equipment
readiness, system access, security requirements, welcome communications,
first-day preparation, and continued follow-up throughout training.
Submit, monitor, and follow up on security tickets, access requests,
equipment issues, and system readiness items; escalate delays or barriers to
the appropriate manager or support team.
Schedule onboarding-related meetings, manager check-ins, training
touchpoints, and other meetings needed to support new hire readiness.
Notify training partners of new hire start dates, onboarding status, access
readiness, and any issues that may affect training participation or
readiness.
Maintain organized trackers for onboarding tasks, access needs, equipment
issues, security tickets, meeting coordination, and follow-up items to
support timely completion and visibility.
Prepare, update, and distribute routine productivity reports, daily inventory
reports, workload updates, volume summaries, completion status, aging items,
and other basic operational metrics based on manager direction.
Partner with managers, training teams, technology support, security teams,
and other internal partners to help resolve onboarding, access, and readiness
issues in a timely manner.
Support process consistency by helping document common onboarding steps,
recurring access issues, and opportunities to improve the new hire readiness
process.
Perform other related duties and administrative tasks as assigned to support
audit managers and Payment Integrity Quality operations.
QUALIFICATIONS
High school diploma or equivalent required; associate degree or bachelor’s
degree in business, healthcare administration, health information management,
or a related field preferred.
1–3 years of experience in administrative coordination, operations support,
onboarding coordination, healthcare operations, audit support, or a related
role preferred.
Experience supporting managers, teams, or new employees in a fast-paced
environment preferred.
Familiarity with healthcare, Payment Integrity, claims review, coding,
clinical audit, or quality operations preferred but not required.
Experience submitting or tracking help desk tickets, access requests,
security requests, or onboarding tasks preferred.
Proficiency with Microsoft Outlook, Excel, Teams, and other standard business
tools required.
Experience sending professional business communications, scheduling meetings,
maintaining trackers, or coordinating onboarding activities preferred.
Experience preparing productivity reports, inventory reports, status
trackers, or operational summaries preferred.
Strong organizational skills with the ability to track multiple onboarding,
access, reporting, and inventory items at the same time.
Excellent follow-up skills and the ability to ensure open items are completed
or escalated appropriately.
Clear and professional written and verbal communication skills, including the
ability to send accurate, timely emails to new hires, managers, and training
partners.
Ability to work effectively with managers, new employees, technology support,
security teams, and other internal partners.
Strong attention to detail and commitment to accuracy when tracking names,
dates, access requests, security items, and completion status.
Comfort working with productivity, inventory, and status data to prepare
accurate daily reports and manager updates.
Ability to work in a fast-paced environment, pivot quickly as priorities
change, and remain calm when troubleshooting onboarding issues.
Professional, service-oriented approach with the ability to support new
employees in a helpful and patient manner.
Ability to maintain confidentiality and handle employee information
appropriately.
Problem-solving mindset with the ability to identify barriers, ask
appropriate questions, and escalate issues when needed.
Reliable, responsive, and accountable, with a strong sense of ownership for
assigned follow-up tasks.
EXL Health offers an exciting, fast-paced, and innovative environment that
brings together a group of sharp and entrepreneurial professionals who are
eager to influence business decisions.
From the very first day, employees have the opportunity to work closely with
experienced healthcare, quality, and audit professionals.
You can expect to learn many aspects of the healthcare Payment Integrity
business while building effective teamwork, communication, organization, and
time-management skills.
This role provides valuable exposure to healthcare audit operations,
onboarding coordination, manager support, and the systems and processes that
help teams operate efficiently.
The unique experiences gained at EXL Health set the stage for further growth
and development.