How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary The Multifunction Services Associate Supervisor serves as an entry-level leadership development role within Environmental Services (EVS). This position supports department operations by learning EVS workflows, reinforcing quality and safety standards, assisting with training and onboarding, completing required inspections and observations, supporting service recovery, and escalating operational concerns to appropriate leadership.
The role is designed to build leadership skills while supporting departmental goals.
Responsibilities*
Learn EVS operations, workflows, departmental standards, and leadership practices through hands-on exposure and participation in daily department activities
Monitor department workflows, turnaround times, and service needs; communicate barriers, delays, or concerns to EVS leadership
Observe recruitment, interviewing, staff selection, performance management, and other supervisory processes to develop leadership competency
Assist with onboarding, orientation, training, and skills reinforcement for new and existing staff
Provide peer-level support and reinforce expectations related to cleaning procedures, infection prevention, safety, customer service, and professionalism through modeling and guidance
Support service recovery by responding to routine concerns and escalating complex patient, visitor, staff, or customer issues to appropriate leadership
Complete assigned inspections, audits, and observations, including hand hygiene, patient interviews, restroom inspections, employee observations, and environmental cleanliness checks
Document assigned observations, inspections, trends, and concerns accurately and timely
Identify and report quality, safety, supply, equipment, workflow, and compliance concerns to EVS leadership
Promote adherence to department standards, Infection Prevention requirements, Joint Commission expectations, and applicable safety and regulatory guidelines
Support timely completion of required mandatory education, competencies, inspections, and department documentation, escalating concerns to leadership as needed
Learn and perform Halo disinfection as needed
Learn and cover Dispatch as needed
Assist with department projects, quality improvement activities, regulatory readiness, special cleaning requests, and other duties as assigned
Required Qualifications*
High School Diploma or GED
Minimum 3 years of experience in environmental services, housekeeping, custodial services, hospitality, healthcare support services, or a related service environment
Ability to meet physical requirements of the job including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs, and working with cleaning chemicals and equipment as required
Prior customer service experience
Working knowledge of cleaning procedures, safety standards, chemical use, and proper use of cleaning equipment
Ability to learn and apply EVS workflows, departmental standards, regulatory requirements, and hospital practices
Ability to communicate professionally and respectfully with staff, patients, visitors, customers, peers, and leadership
Strong listening, empathy, and interpersonal skills
Demonstrated ability to remain calm and professional under pressure and in stressful situations
Demonstrated ability to prioritize competing tasks and responsibilities while remaining flexible and responsive to changing needs or direction
Demonstrated ability to provide peer-level support, model professional behavior, and reinforce department expectations in a respectful and constructive manner
Ability to respond to routine service concerns and escalate complex or sensitive issues appropriately
Strong attention to detail and organizational skills
Ability to complete forms, checklists, observations, and documentation accurately and in a timely manner
Proficiency with basic computer operations, Microsoft applications, email, and electronic documentation tools
Ability to work assigned shifts, weekends, holidays, and during emergency or surge situations as needed
Desired Qualifications*
Experience working in Environmental Services in a hospital, ambulatory care, long-term care, or other healthcare setting
Previous experience serving as a team lead, trainer, or informal peer leader
Familiarity with hospital infection prevention practices, isolation precautions, hand hygiene expectations, discharge cleaning, and high-touch surface cleaning
Knowledge of Joint Commission standards, regulatory readiness, patient safety practices, and healthcare environmental cleaning requirements
Knowledge of University of Michigan and Michigan Medicine systems such as MiChart and ServiceNow
Knowledge of University of Michigan and Michigan Medicine policies and procedures
Experience working in a union environment
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850.
Michigan
Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
All shifts/positions are onsite.
Work Schedule
This position is Evenings / Friday-Monday / 4:00pm-12:30am
All shifts may require work on weekends and/or holiday rotations, and the willingness and ability to work longer hours as needed.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.