Job Description:
• Partner with stakeholders across the enterprise and external vendors to understand business objectives, challenges, and opportunities.
• Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional meetings.
• Translate business objectives into mobile requirements, user stories, business rules, workflow diagrams, acceptance criteria, and measurable success metrics.
• Document current-state and future-state workflows, user journeys, business processes, and system interactions.
• Analyze and document impacts, assumptions, risks, dependencies, edge cases, and operational considerations.
• Support delivery of mobile capabilities that improve guest engagement, satisfaction, convenience, and loyalty.
• Collaborate with UX, Product, and Mobile Development teams.
• Identify opportunities to improve mobile conversion, retention, app engagement, and customer satisfaction.
• Support enhancements for Cracker Barrel Rewards, loyalty engagement, reward redemption, promotional campaigns, bonus offers, and customer account experiences.
• Define and document requirements supporting personalized digital experiences.
• Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
• Support release readiness, including requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
• Support post-launch validation against agreed success criteria and identify optimization opportunities.
• Create and maintain documentation for technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs.
Requirements:
• Bachelor degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience.
• 1-3 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives.
• Experience gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and working with business and technical stakeholders.
• Experience working with both technical and non-technical stakeholders.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Agile/Scrum certification, Product Owner certification, or related certification preferred but not required.
Benefits:
• Competitive Annual Salary
• Annual Bonus Opportunities
• Medical, Rx, Dental and Vision Benefits on Day 1
• Life Insurance and Disability Coverage
• Paid Vacation
• Employee Assistance Program
• Business Resource Groups
• Tuition Reimbursement
• Professional Development
• Onboarding, training, and development
• Recognition programs and employee events
• 401k Plan with Company Matching Contributions at 90 days
• Employee Stock Purchase Program
• 35% Discount on Cracker Barrel Food and Retail items
• Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more