The Membership Success Representative helps ensure our members feel supported, connected, and successful throughout their journey with 7 Figure Flipping.
This role sits at the intersection of member support, engagement, and retention, helping maintain a high standard across every touchpoint our members experience from onboarding to ongoing participation in the community.
Key Responsibilities
- Supporting new members through onboarding and early engagement
- Managing member communications across community platforms and direct outreach
- Assisting with engagement in calls, events, and accountability groups
- Monitoring member activity and flagging at-risk or disengaged members
- Responding to member questions, requests, and support needs with care and clarity
- Helping track member activity, feedback, and success indicators
- Identifying opportunities to improve the member experience, communication, and support systems
Qualifications
- Strong written and verbal communication skills
- Empathetic, people-first mindset with a high standard for service
- Highly organized and detail-oriented
- Comfortable managing multiple conversations and priorities
- Experience in customer success, community management, or support roles preferred
- Values alignment with ownership, hard work, integrity, and personal growth
Compensation & Benefits
- Full-time, salaried position commensurate with experience.
- Benefits package including PTO and holidays.
- Remote work; some evening and weekend work required for in-person member events.
Strong written and verbal communication, empathy, organization, and multitasking skills required. Customer success, community management, or support experience preferred.
Key Responsibilities
- supporting members
- managing communications
- monitoring engagement
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- Generous paid time off
About 7 Figure Flipping
A real estate education company providing member training, community, and support. — Industry: Education