About Epicured
Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.
Position Overview
Epicured is hiring a Member Retention Navigator to support our member retention efforts for the New York State 1115 Waiver by proactively engaging participants enrolled in Health-Related Social Needs (HRSN) programs, including Epicured’s nutrition services.
The role, reporting to the VP of Member Experience, focuses on preventing voluntary disenrollment, addressing barriers to retention, and helping members maximize the value of their nutrition and social care benefits.
This role is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.
Key Responsibilities
Contact members at risk of canceling or opting out of HRSN benefits and provide retention support.
Identify and address causes of disengagement, including dissatisfaction, life changes, or lack of program awareness.
Recommend meal plan or benefit adjustments to better align with member needs and preferences.
Educate members on available nutrition and social care benefits to encourage continued participation.
Conduct proactive check-ins to assess satisfaction and suggest alternative benefit options when appropriate.
Document outreach activities, member feedback, and benefit changes in company systems.
Track cancellation trends and share insights to support retention strategy improvements.
Qualifications
3–5 years of customer service, member engagement, or related experience.
Knowledge of Medicaid and/or HRSN programs preferred.
Strong communication, problem-solving, and active listening skills.
Experience using CRM, care management, or similar platforms.
Ability to build rapport and effectively support diverse member populations.
Experience in healthcare, care coordination, patient support, or community-based services.
Bilingual or multilingual candidates encouraged to apply, including Spanish, French, Mandarin, or Hindi.
Schedule
Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs
Compensation & Benefits
Pay: $21–$23/hour, based on experience
Benefits:
401(k)
Medical, dental, and vision insurance
Employee meal discounts
Equal Opportunity Employer
Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.
How to Apply
Apply through the job board. Questions may be directed to careers@getepicured.com.
Requires 3–5 years of customer service, member engagement, or related experience; CRM or care management platform experience; strong communication, problem-solving, and listening skills. Healthcare or community services experience preferred.
Key Responsibilities
- contacting members
- educating members
- documenting outreach
Skills & Tools
CRM
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Glen Cove, New York, United States
- Salary: USD 43,680 – 47,840 / year
- Languages: English
Benefits
- Retirement plan
About Epicured, Inc.
A mission-driven company providing medically tailored nutrition and social care services to improve health outcomes. — Industry: Healthcare