Member Experience Specialist

Job Details Job title: Member Experience Specialist Workplace type: Remote Location: Remote (United States) Employment type: Part-time · Contract About the Job The Member Experience Specialist is a part-time, fully remote contract role that bridges RBMA's Membership and Education teams. This position strengthens member engagement, maintains accurate membership records, and keeps our education programs running smoothly through speaker coordination, scheduling, and event support. This opportunity is a great fit for someone who is highly organized, detail-oriented, and committed to delivering excellent customer service in a professional association setting. Responsibilities Member Support & Membership Operations Serve as a go-to resource for member questions about benefits, accounts, and renewals, providing timely and helpful support Process new member applications and renewals while maintaining accurate membership records Manage routine member communications, including welcome messages and renewal reminders Support key member engagement initiatives Education & Program Coordination Coordinate speaker outreach, invitations, and communications leading up to events Schedule speakers and support pre-recorded educational sessions Set up webinar registrations and respond to educational resource inquiries Assist with post-event follow-up to support new member recruitment and member engagement General Support Publish routine website, program, and event updates Provide phone support for incoming member and general inquiries Help maintain shared calendars, files, and internal resources Support cross-team projects, meeting polling and scheduling, document preparation, and administrative needs as they arise Qualifications 2+ years in membership, customer support, or administrative roles; association experience a plus Associate's degree or equivalent experience in customer service, communications, marketing, or nonprofit/association management preferred Familiarity with membership databases, scheduling tools, event/webinar platforms, project management tools, and web publishing Strong written and verbal communication; highly organized with the ability to manage multiple tasks Proficient in Microsoft Office Suite and Google Workspace; comfortable learning new platforms Able to work independently as part of a remote team Schedule & Compensation Part-time contractor role, 20–25 hours per week This is a part-time, one-year evergreen contract that renews annually, with flexibility for reduced or no hours during June and July based on the contractor’s preference. $20–$23 per hour, commensurate with experience Contractors provide their own equipment and reliable internet access About RBMA RBMA fosters a forward-thinking, flexible, and collaborative remote work environment. RBMA is an equal opportunity employer committed to belonging and inclusion.