The Meetings Management Consultant (MMC T1)) is responsible for providing
strategic recommendations, implementations, and ongoing maintenance of client's
M&E technology platform, most frequently Cvent. There are 3 main areas of
focus: Consulting & Project Management, System Maintenance & Governance, and
Technology Implementations. The MMC also advises and implements business
process/workflow automation, optimizes current technology uses, and recommends
solutions for better technology adoption. This role interfaces directly with
client’s and their stakeholders and could include troubleshooting, user
training, and issue resolution. The MMCs often acts as an internal and external
SME on M&E technology platforms and support sales and marketing activities.
What you will do here:
Consulting & Project Management
Manage and maintain positive client relationships
Nurture existing client relationships to generate new opportunities to expand
the account
Manage or oversee multiple projects effectively
Act as strategic advisor to clients, recommending solutions that align with
their priorities and business needs
Support projects for clients seeking assistance with Cvent implementations,
optimization, and SMMP initiatives
Support enhancements or innovations of new SOP’s for strategic initiatives
Recommend automation enhancements to create process efficiencies and adoption
Prepare and present consulting deliverables such as proposals, business
cases, deployment plans, meeting agendas, labor/time reports, SWOT analyses,
RACI charts, and ROI estimates, as necessary to support client and business
requirements
Coordinate meetings between client, internal, and/or technology providers
Engineer workflow and business processes; diagramming in Visio
Act as liaison with tech providers to keep current on new features and
releases; convey information to relevant stakeholders
Identify opportunities for new or expanded ISG service offerings (including
opportunities for M&IW strategic partners)
Self-manage through difficult situations and projects pulling in ISG
resources as necessary
Work with other teams on strategic projects as necessary
Technology Implementations
Partner with Lead Project Manager on all aspects of the project
Provide Cvent configuration and testing support of M&IW’s and clients’ Cvent
accounts
Consolidate and organize deliverables necessary for implementation
Act as liaison between the client stakeholder team and Cvent
Consolidate and organize deliverables necessary for implementation
Support user training or to be part of ‘train the trainer’ program
Support the development & execution of a technology roll-out communication
plan
System Maintenance and Governance
Responsible for overall system "wellness" and maintenance
Manage process automation gatekeeping (Ex: Back-end status changes, voiding
MRFs, etc.)
User management: Add and delete users, manage user permissions and
visibility, monitor user access, usage and behaviors, manage available
logins/seats
Act as company ‘Power-User’ responsible for user adoption
Provide training & support on the way the client uses Cvent and other
applicable best practices
Respond to user inquiries requiring client-specific account and process
expertise, troubleshooting, or issue escalation/resolution
SMM related system maintenance and routine updates/edits: Meeting Request
Form (MRF), Event Portal, calendars, custom fields, workflow automation
(triggers, notifications, statuses, etc.)
Sourcing (CSN), Event Management and Survey Module enterprise settings and
template (Event, RFP, Survey) management/maintenance
Enterprise reporting support: Recommend data accuracy and integrity practices
(Ex: Audit and spot check data), assist in creating enterprise-level reports,
and clean-up/organization of saved reports (Ex: Establishing report naming
conventions, removing unused reports)
Maintain any existing company specific platform/Cvent documentation,
workflows and SOPs
Serve as the primary point of contact with the Cvent account team on
enterprise-related system usage and strategic oversight
Manage product feedback including submitting or escalating tickets to resolve
system bugs and tracking and monitoring progress towards client-specific
feature requests/updates
Who you will work with:
Reporting to the Sr Director – ISG
Internal team members from ISG
Internal team members from multiple departments
External Clients and Key Stakeholders
Vendor Partners
What you will bring:
REQUIRED: 3-5 years of experience using Cvent, with expertise in the SMMP
module of Cvent.
Experience with different Cvent modules including CSN, Events, Budgets,
including back end configurations.
BA or BS degree (or equivalent 4-6 years of meetings industry experience)
Technology proficient, understands the use of web-based applications and has
a general understanding of database concepts (for reporting purposes)
General understanding of meeting-related business processes
Proficient with Microsoft productivity tools, including Vision
Onsite Physical Activities (Non-Essential Functions)
This position includes a set of nonessential physical activities associated with
onsite event support. These activities are not fundamental to the core duties of
the Meetings Management Consultant, System Administrator, Tier 1 role but may
be required during live event execution. While the essential functions of the
position center on planning, coordination, communication, client management, and
project leadership, certain onsite tasks involve physical activity that supports
event operations and if unable to perform these physical activities the company
needs to know.
Physical activities include, but are not limited to the following:
Movement & Positioning: Frequent standing and walking are required,
particularly during event setup and teardown, registration, and onsite
administration. Extended periods on one’s feet are common throughout an
event, often up to 4 hours without a rest break. A typical onsite day may
last 8 to 14 hours, depending on client needs and agreements.
Sitting: Occasional sitting is required during planning meetings, travel to
and from event sites, computer-based work, or registration duties.
Lifting and Carrying: Ability to lift, carry, push, or pull event materials,
supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25
pounds require assistance from another M&IW team member.
Reaching and Grasping: Event setup and breakdown may involve reaching
overhead and handling tools or materials.
Bending/Kneeling/Crouching: Occasionally required during event setup and
breakdown.
Repetitive Motions: Repeated hand and arm movements may occur during tasks
such as preparing registration, arranging event spaces, or setting up
displays.
Travel Requirements: Frequent travel to event sites, venues, and client
locations, often involving overnight stays. This may include navigating
airports, train stations, hotels, and conference centers.
Operating Vehicles: Occasional driving may be required to transport materials
or travel to off-site event locations. This applies only to approved drivers
with prior authorization from the Onsite Lead.
Working in Varying Environments: Events occur in diverse settings, including
indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating
temperatures, weather conditions, crowded or noisy environments, and varying
lighting levels may be encountered.
What we expect:
Details of these areas are shared during interviews and monthly reviews:
Cultural Excellence
Role Expectations
Emotional Intelligence
What we provide:
Competitive salary
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate
headquarters located near Milwaukee
Who we are:
Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who
prohibits discrimination and harassment of any kind and affords equal employment
opportunities to all employees and applicants without regard to race, color,
religion, sex (including pregnancy, childbirth, reproductive health decisions,
sexual orientation, and gender identity), national origin, age, disability,
genetic information, military or veteran status, or any other characteristic
protected by applicable federal, state, or local law. Meetings & Incentives
Worldwide, Inc. specializes in global event management with virtual, hybrid, and
in‑person experiences of all shapes and sizes, as well as consulting and
enterprise strategies. As an entrepreneurial organization, we place customers at
the center of everything we do and prioritize their needs through our core
values of quality, agility, flexibility, and innovation. M&IW is a third
generation, privately held, certified Women's Business Enterprise (WBE) in
business for more than 50 years. Headquartered in Wisconsin, USA, and supported
by a remote workforce across the US and in the UK, China, and Brazil.
GLOBAL HEADQUARTERS:
10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553
www.meetings-incentives.com [http://www.meetings-incentives.com]
M&IW associates are located throughout the US, UK, Latin America and Asia
Pacific Regions.