This is a fully remote, U.S.-based position with regular working hours of 9:00 AM–5:00 PM Eastern Time, Monday through Friday.
Responsibilities
• Manage Medicaid recertification/renewal cases from start to completion
• Monitor upcoming recertification deadlines and ensure cases are handled timely
• Contact clients to obtain required documents and information
• Consistently follow up on missing documentation
• Review documents for completeness before submission
• Track submitted recertifications and follow up on pending cases
• Monitor cases for additional documentation requests or other issues
• Maintain detailed and accurate case notes
• Keep case statuses and follow-up dates updated
• Communicate professionally with clients, agencies, and team members
• Escalate complicated or time-sensitive cases when necessary
Requirements
• Must currently reside in the United States
• Fluent in Spanish and English – REQUIRED
• Must be available Monday–Friday, 9:00 AM–5:00 PM Eastern Time
• Excellent organizational and time-management skills
• Strong attention to detail
• Comfortable making frequent outbound calls and following up with clients
• Strong written and verbal communication skills
• Able to manage a high-volume caseload and multiple deadlines
• Able to work independently and remain productive in a remote environment
• Reliable internet connection and dependable home-work setup
• Comfortable learning and using online portals and case-management systems
• Previous experience with Medicaid, recertifications, healthcare eligibility, benefits, or case management is strongly preferred
Who Will Succeed in This Role
We are looking for someone who is organized, persistent, responsible, and proactive. Recertifications require consistent follow-up and careful tracking. You must be comfortable staying on top of clients, documentation, deadlines, and pending cases without needing constant supervision.
Position: Medicaid Recertification Specialist
Schedule: Monday–Friday, 9:00 AM–5:00 PM ET
Location: Remote – United States Only
Language: Fluent English and Spanish required
To apply, please submit your resume and briefly describe any experience you have with Medicaid, Medicaid recertifications, healthcare eligibility, benefits, or case management.
Pay: $17.00 - $20.00 per hour
Work Location: Remote