This is essentially a Practice Development + Field Training + Optical Sales + Customer Success role. The strongest candidates will come from optical retail or optometry practice environments, have experience training staff and improving office workflows, possess strong industry relationships, and be comfortable traveling throughout the territory to drive platform adoption and revenue growth.
Build relationships with doctors and practice staff
Train teams on new technology
Understand optical office workflows
Drive sales and revenue growth
Travel extensively and manage a territory- Tuesday, Wednesday, Thursday travel- Monday – Friday WFH
Gather customer feedback and influence product improvements
Lead change management and drive long-term platform adoption
Related Backgrounds
Optical field trainers
Healthcare practice consultants
Customer success professionals within healthcare technology
SaaS adoption specialists with optical or healthcare experience
Territory & Travel
Territory is focused on the East Coast.
Significant concentration around New York City.
Atlanta currently has approximately 60 practices utilizing the platform.
Candidate will visit practices regularly and oversee adoption efforts.
Approximately 75% travel.
Travel is expected primarily
Tuesday
Wednesday
Thursday
Monday and Friday are typically work-from-home days used for planning, reporting, customer follow-up, and administrative work.
Current engagement is a 6-month proof-of-concept assignment, with the possibility of extension based on performance and business needs.
The biggest responsibility is not selling new accounts but ensuring existing practices fully adopt the platform.
The candidate will
Train doctors, optical staff, and front-desk teams.
Integrate the platform into daily office workflows.
Ensure the platform becomes part of the normal patient journey rather than an extra step.
Follow up regularly with practices to drive engagement and usage.