Applicants must be a resident and work from one of the following states: WA, OR,
ID, TX, OH, SC, NC, IL or FL, with occasional travel to our headquarters,
located in Seattle, WA.
Who We Are:
At PEMCO, we’re all about people – our customers, our employees, and the
community. We’re a mutual insurance company owned by our Northwest
policyholders. We provide auto, home, renters, and boat coverage. Recognized by
Forbes as one of America’s Best Insurance Companies in both Auto and Home for
2026, based on customer survey feedback, and by Newsweek as one of America’s
Greatest Midsize Workplaces 2025. We are consistently recognized for our
outstanding customer service, employee expertise, community partnerships, and
social impact programs. All of which makes PEMCO a great place to work!
Our social impact programs motivate high achievement by youth in education;
build stronger and greener communities; and increase safety at home, on the
road, and at play. We’re committed to diversity, equity, inclusion, and
belonging, and to fostering an inspiring and inclusive workplace. These efforts
create and cultivate an environment that builds fairness and understanding,
encourages collaboration and flexibility, and celebrates all the ways in which
we’re different and the same – enabling all individuals to achieve their full
potential.
Why We Need You:
This position is responsible for leading PEMCO's Project Management Office (PMO)
within Digital, AI & Technology, including portfolio management and governance,
institutionalizing PMO standards, best practices and leadership of the PMO team.
The role manages the intake and prioritization process, maintains portfolio
health and reporting, supports resource and capacity alignment, and ensures
strategic initiatives, regulatory programs, technology transformations and
operational projects are delivered consistently, efficiently and in alignment
with PEMCO’s business strategy and risk appetite. This position partners with
other stakeholders to create a consistent operating model for how PEMCO
evaluates, approves, governs and delivers work across the enterprise.
What You’ll Be Doing:
Lead the PMO team and provide day-to-day direction, coaching, support and
performance guidance for Project Managers and Program Managers.
Manage the enterprise project portfolio, including intake, portfolio health,
prioritization visibility, delivery status, risks, issues, dependencies,
capacity considerations and executive-ready reporting.
Maintain and continuously improve PMO governance routines, delivery
standards, templates, tools, reporting practices and decision forums to
support consistent execution across projects and programs.
Partner with Data, AI & Digital Product Managers to ensure product briefs,
business charters, roadmaps, quarterly planning inputs and prioritization
recommendations are clear enough to transition into PMO intake and approved
delivery execution.
Support Quarterly Increment Planning (QIP) and related portfolio planning
routines by coordinating intake readiness, delivery feasibility, capacity
inputs, dependency visibility and portfolio-level tradeoff discussions.
Assign approved work to the appropriate delivery role based on scope,
complexity, dependencies, business impact, risk, capacity and strategic
priority.
Oversee enterprise portfolio reporting and ensure PMO systems of record are
maintained with accurate, timely and actionable information.
Partner with business and technology leaders to support resource and capacity
alignment across approved projects, programs and portfolio priorities.
Identify and report portfolio-level risks, issues, dependencies, decisions
and tradeoffs; escalate appropriately with clear options and recommendations
for leaders and executive sponsors.
Promote consistent project and program delivery practices across the PMO,
including management of schedule, scope, risk and readiness planning, change
enablement, closeout.
Provide direct leadership and support for escalated project or program
delivery issues, helping remove obstacles and align stakeholders toward
decisions.
Partner with finance, procurement, vendor management and business leaders to
support budget visibility, vendor engagement, SOW coordination, spend
tracking and vendor delivery oversight where applicable.
Partner with architecture, security, risk, legal, compliance, data
governance, business continuity and change management partners to ensure
appropriate cross-functional impact review and delivery readiness.
Develop PMO metrics and insights that help leaders understand portfolio
demand, throughput, delivery health, capacity constraints, value realization
and continuous improvement opportunities.
Lead PMO process improvement efforts that simplify intake, improve
transparency, increase predictability and strengthen the partnership between
product-led planning, business prioritization and delivery execution.
Coach and mentor Project Managers and Program Managers on planning,
stakeholder communication, executive reporting, risk management, dependency
management, governance, delivery routines and continuous improvement.
Demonstrate behaviors consistent with PEMCO's policies, values, code of
ethics and business conduct.
Other duties as assigned.
What You'll Bring:
B.A. or B.S. degree or equivalent work experience (Business Administration,
Information Systems, Computer Science, Data Science, Engineering, Analytics
or equivalent)
8+ years of experience in project management, program management, portfolio
management, PMO leadership, technology delivery, business operations or
related roles required
5+ years of experience leading, managing, coaching or formally supervising
project, program, portfolio or delivery professionals required
Experience managing enterprise portfolio governance and reporting,
prioritization routines, executive readouts, PMO systems of record and
delivery standards required
Experience leading cross-functional stakeholders, business leaders,
technology partners, vendors and delivery teams to support project, program
or portfolio outcomes required
Experience with quarterly planning, product-led demand shaping, business
charters, product briefs, resource/capacity alignment, portfolio tradeoff
discussions and delivery governance is preferred
Experience supporting business, IT, ,data, AI, analytics, reporting,
architecture, security, risk, compliance, vendor or operational initiatives
is preferred
Experience in an Insurance industry preferred
Working knowledge and demonstrated experience with Agile project
methodologies is required
Project Management Professional (PMP), Program Management Professional
(PgMP), Portfolio Management Professional (PfMP), Agile certification or
equivalent is preferred
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is
required
Job specific: Advanced proficiency in MS Project, Smartsheet or comparable
project, program and portfolio management tools is required
People Leadership: Coaches, develops and leads Project Managers and Program
Managers; sets clear expectations and supports consistent delivery practices
across the team
Portfolio Management: Understands how to evaluate demand, portfolio health,
capacity constraints, delivery risk, dependencies and enterprise
prioritization tradeoffs
Business Environment: Has a thorough understanding of the relevant business
landscape, insurance environment, enterprise priorities and digital, data, AI
and technology delivery considerations
Communicator: The ability to communicate clearly and informatively, verbally
and in writing, with colleagues, customers, leaders and executives in both
technical and non-technical professional language
Interpersonal Skills & Empathy: Builds relationships internally and
externally and get results through influence rather than authority.
Demonstrates authentic empathy, celebrates the joy and shows care for the
challenges felt by others
Problem Solver: Ability to analyze, diagnose and resolve complex, ambiguous
and cross-functional problems quickly, efficiently and collaboratively
Project and Program Management: Has a proven track record of leading PMO
practices that support approved projects, programs and portfolios across
business, technology, digital, data, AI and operational capabilities
Analytical and data-driven: Thinks analytically; a structured thinker who can
put complex ideas into clear frameworks; uses data to conduct root cause
analysis and develops high quality, consumable and consistent metrics that
drive strategic objectives and priorities
Strategic Influence: Frames portfolio options, risks and tradeoffs for
leaders and influences executive sponsors and cross-functional stakeholders
toward aligned prioritization and delivery decisions
Domain Acumen: Applies strong understanding of business process, technology,
digital, data, analytics, reporting, governance, security, privacy,
compliance, AI enablement and operational readiness to manage the PMO
effectively
Compensation:
The pay range for this role is shown below. Compensation decisions are
determined based on an individual’s qualifications, job-related knowledge,
skills, and experience.
Greater Seattle area target pay range: $170,330 - $208,181. The full pay
range is $141,941 - $236,569.
Outside Greater Seattle area target pay range: $150,319 - $183,723. The full
pay range is $125,266 - $208,777.
Greater Seattle Area is defined as working within approximately 100 miles of
Seattle.
Outside Greater Seattle is defined as working approximately 100 miles or more
from Seattle.
Benefits:
Regular part-time PEMCO employees working at least 24 hours per week and regular
full-time PEMCO employees are eligible to elect coverage under medical, dental,
and vision plans for themselves and their eligible family members with generous
employer premium cost shares. In addition, as a benefits-eligible employee, you
are:
covered by employer-paid basic life and accidental death & dismemberment
insurance policies as well as long- and short-term disability benefit
coverages.
eligible to participate in PEMCO’s 401(k) plan, which includes a generous
employer match (2 for 1 on the first 6% employee pre-tax and/or Roth
deferral, up to federal maximums).
PEMCO provides the following paid leave programs for benefits-eligible employees
in their first year of PEMCO employment:
Vacation and eight (8) paid holidays.
Granted four (4) floating holidays and up to ten (10) days of sick leave
immediately upon hire (pro-rated based on hire date and full-time/part-time
status).
In addition, PEMCO provides paid time off for bereavement, jury duty, and
employee volunteering in the community.
Other miscellaneous benefit programs offered by PEMCO include:
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of
service; children’s birthday gift program
Flexible Spending Accounts, Employee Assistance Program, and charitable gift
matching
Other compensation depending on role, contributions, and performance may
include:
Discretionary bonuses.
Tiered sales commissions and/or incentives
Equal Employment Opportunity:
At PEMCO, we celebrate and support our differences. We know employing a team
rich in diverse thoughts, experiences, and opinions allows our employees, our
products, and our community to flourish. PEMCO is honored to be an equal
opportunity workplace. We are dedicated to equal employment opportunities
regardless of race, color, ancestry, religion, sex, national orientation, age,
citizenship, marital status, disability, gender identity, sexual orientation, or
veteran status.
Accommodations
At PEMCO, people are at the heart of our business. We’re committed to providing
an inclusive hiring experience for all candidates. If you need reasonable
accommodations to apply for a role or participate in an interview, please
contact us by email with your name, the job reference number(s), your preferred
contact method, and a brief description of the accommodation needed. Requests
are considered on a case by case basis in accordance with applicable disability
laws, including the ADAAA.
Applicants have rights under Federal Employment Laws:
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)