Job Description:
• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions
• Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture
• Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence
• Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives
• Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships
• Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business
• Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience
• Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed
Requirements:
• Bachelor’s degree in a related field or equivalent combination of education and relevant experience
• Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function
• Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred
• Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry
• Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance
• Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization
• Strong communication, coaching, problem-solving, and cross-functional collaboration skills
• Ability to translate customer needs and operational insight into scalable processes and service improvements
• Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms
Benefits:
• Competitive Salary
• Medical, dental, vision, accident, life, & long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) retirement plan
• Paid parental leave
• PTO & Holidays